Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Within the Operations team, our Fraud & Claims Management team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.

Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday, 8:30am-5:30pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.
The start date for this position is Monday May 3, 2021

Training Schedule: Monday-Friday, 8:30am - 5:30pm for 6 weeks.

Work Schedule options:

7:30am-4:00pm. Schedule does include working Saturday 7:30am-4:00pm.
10:30am-7:00pm. Schedule does include working Saturday 8:30am-5:00pm.
11:00am to 7:30pm. Schedule does include working Saturday 8:30am-5:00pm.
11:30am to 8:00pm. Schedule does include working Saturday 8:30am-5:00pm.
12:30pm-9:00pm. Schedule does include working Saturday 8:30am-5:00pm.

**This full-time schedule will include Sunday off and either Tuesday, Wednesday, or Thursday off during the week. Split days off. Schedules are subject to availability, and are chosen at time of job offer. **

Starting salary will be dependent on experience. Salary range is $16.00-17.00/hr.

Benefits include:
Salary | Competitive Salary with Shift Differential opportunities!
Bilingual Queue | 5% Language differential for qualified Spanish-bilingual candidates!
401(k) | 6% company match!
PTO | New team members will receive 18 days paid time off PLUS 12 paid Holidays!
Full Benefits | Medical, Dental, Vision!
Employee Referral Program
Tuition Reimbursement opportunities!
Free Parking, Cell Phone Discounts!

Required Qualifications
* 6+ months of customer service or military experience; or an AA/AS degree or higher

Desired Qualifications
* 6+ months of call center experience
* Debit card experience
* Experience assessing and meeting the needs of customers
* General ledger experience
* Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
* Ability to navigate multiple computer screens while working on the phone
* Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
* Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
* Customer service focus with the ability to listen to customer needs and recommend solutions
* Excellent verbal, written, and interpersonal communication skills
* Intermediate Microsoft Office skills
* Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD
* Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
* Bilingual speaking proficiency in Spanish/English

Job Expectations
* Willingness to work on-site at stated location on the job opening
* Must be able to attend full duration of required training period
* Ability to work nights, weekends, and/or holidays as needed or scheduled

Street Address
AZ-Chandler: 2700 S Price Rd - Chandler, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.