IT Support Specialist I
Posted on: 25 Mar 2021
Lake Forest, IL
Job Description
On-Site Support Specialist I
Key Activities:
* Assist with scheduling, documenting, and identifying training opportunities for Techs.
* Support creation, scheduling, documenting, and identifying training opportunities.
* Keep Techspot area clean and presentable for employees and team members.
* Provide excellent customer service to walk-in employees needing technical assistance.
* Drives to successful first contact resolution where and when possible.
* Supports IT inventory management.
* Provides technical support to meetings that include video conferencing
* Repairs hardware, software, and peripheral equipment, following design or installation specifications for desktop PCs, peripheral equipment, laptops, and other mobile devices.
* Creates temporary solutions until permanent solutions can be implemented.
Requirements
0-2 Years of work experience with Bachelors degree/boot camp certification or 2-4 Years of Industry experience
Strong Communication capabilities
Experience in customer service
Excellent troubleshooting , critical thinking, and problem solving skills.
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
W.W. Grainger
Lake Forest, IL
W.W. Grainger, Inc. distributes maintenance, repair, and operating (MRO) products and services in the United States, Canada, Europe, Japan, Mexico, and internationally. The company provides material handling equipment, safety and security supplies, lighting and electrical products, power and hand tools, pumps and plumbing supplies, cleaning and maintenance supplies, and metalworking tools, as well as gloves, ladders, motors, and janitorial supplies. It also offers inventory management and technical support services.
The company provides its products through branches, sales and service representatives, contact centers, distribution centers, and catalogs, as well as through e-commerce platform. It serves small and mid-sized businesses, large corporations, government entities, and other institutions. W.W. Grainger, Inc. was founded in 1927 and is based in Lake Forest, Illinois.
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IndustryOperations
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No. of Employees23, 100
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Website
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Jobs Posted1074
