Job Description

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPals 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is seeking a strategic, business-oriented, and data-driven leader to join its Global Sales Operations (GSO) team as the Sr. Director, supporting the 600+ Global Professional Services (GPS) organization. This leader will oversee the sales ops function for GPS organization with a focus on transforming the organization to become the best-in-class for servicing PayPals merchants globally. This leader will be responsible for setting up the GSO Business Partner team and will be instrumental in tracking of GPS org performance, in shaping decision making, and in driving improvements in customer experiences for the overall GPS organization. As the leader in this global team, the Sr. Director, will provide strategic directions, analytical recommendations, and vital insights to leaders within both GSO and GPS organizations which will further drive overall strategy and transformation for the GPS organization. The Sr. Director will focus on advancing his/her teams capabilities, creating best-in-class performance measurement frameworks, integrating cutting-edge solutions, and developing close partnerships with key stakeholders. In so doing, he/she will ensure the GPS organization enables business growth through highly efficient servicing models. This executive will develop an outcome-oriented strategy incorporating differentiated tactical solutions.

* Work with GPS leaders to streamline processes related to Pre-Sales Solution Development and Merchant Engagement, Post-Sales Integration and Servicing, and overall GPS Enablement and Training.
* Develop mechanisms to systematically manage product launches and new integration rollouts across PayPals global merchant portfolios.
* Identify GPS servicing bottlenecks and create forward looking capacity models to support short-term as well as long-term global business expansion.
* Build knowledge repositories with the help of Sales Enablement team to address learning and training gaps across GPS.
* Partner with Product, Engineering, Merchant Servicing and Sales Operations organizations across PayPal to improve end-to-end merchant experiences.
* Leverage technology and innovation to design improved processes for collecting merchant inputs and feedback.
* Develop frameworks for performance tracking and design sales incentive mechanisms to align GPS with the rest of PayPals Sales & Servicing objectives.
* Collaborate with GPS leaders to standardize inconsistent and ad-hoc GPS processes and improve overall merchant integration experiences.
* Mentor, coach, advise and level-up GPS talent and groom next generation of GPS leaders.

Candidate Profile

The ideal candidate will have strong Strategy as well as Org Transformation background. The successful candidate will have:

* Experience shaping business decision-making and impacting the business on a strategic-level through the delivery of best-in-class solutions.
* Experience building and leading teams that support merchant facing organizations.
* Experience operating in highly cross functional roles across Product, Engineering, Analytics, Finance and Operations functions.
* Experience developing high-performing teams and building trusting relationships with business stakeholders.

In terms of the performance and personal competencies required for the position, we would highlight the following:

Strategic Capabilities: The successful candidate will analyze key GPS performance metrics to drive insights and strategic direction across the organization. He/she will demonstrate impressive intellectual horsepower and critical thinking skills, that can be accretive to the existing senior team within GPS & GSO organizations. The ideal candidate will apply pragmatism and sound judgement to business issues and be able to quickly integrate complex information, thorough understanding of customer segments, and different points of view into solutions. He/she will exhibit a highly disciplined approach to developing and executing strategic initiatives that reflect broader business objectives and be able to incorporate key inputs from multiple stakeholder groups. Intellectual curiosity should exude from this person and he/she should be able to find patterns in the data and ask the right questions.

Analytics Capabilities: The successful candidate will understand how to identify insights by combining information derived from analytics and business knowledge. Specifically, he/she will have familiarity with org performance tracking data sets and will know what is needed to create a best-in-class GPS organization. He/she will leverage a holistic view of data assets to deliver a compelling enterprise vision and impact critical corporate KPIs. He/she will have a firm grasp of business fundamentals (i.e., business strategy, operating models, financials metrics, and the competitive terrain) and will apply rigorous analytics to address complex business challenges.

Leading Teams & Relationship Building: This executive must be a dynamic, self-aware, and humble leader whose track record buys immediate credibility across a diverse business. He/she will also be an inclusive leader, able to grow a team, inspire others, and engage directly with key stakeholders. The ideal candidate will have exceptional influencing skills, adept at driving organizational change through the appropriate mix of partnership, collaboration, and leadership. This person will have a record of building high trust relationships in an organization. He/she will have a proven collaborative approach and openly share information while being receptive to the ideas of others.

Key criteria include:

* Excellent people and stakeholder management skills, to include strong influencing skills and ability to navigate a global and matrixed organization.
* Strong passion and commitment for attracting and developing talent.
* Outstanding problem-solving skills, with strong ability to drive towards action and impact.
* Demonstrated ability to drive business value through research, insights, and measurement.
* Ability to lead through ambiguity and change.
* Strong affinity towards maintaining a high bar for the customer experiences.
* High-energy and self-driven orientation.

Job Requirements

* 15 years total work experience in Strategy, Operations and Product focused functions.
* Bachelors and Masters degree in Computer or Information Sciences from accredited university.
* MBA degree from a top tier globally recognized business school will be preferred.
* Solid strategic planning skills combined with exceptional project execution capabilities.
* Strong analytical mindset combined with the ability to analyze data and reports.
* Collaborative mindset with leadership capabilities and the ability to influence.
* Excellent understanding of standard business practices related to Sales Operations processes and systems (sales cycle, salesforce.com, reporting, forecasting, territory management and sales quotas).
* Clear strategic thinker with vision and with the ability to execute on priorities.
* Solid excel based data analysis and modeling skills.
* Advanced power point presentation skills and an ability to present to senior stakeholders.
* Strong project managements skills including scheduling, workstream management, risk management, status reporting and resource management.

Basic Qualifications

* Ability to effectively work under pressure and to meet challenging targets.
* Strong communication, presentation, and negotiation skills.
* Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions.
* Ability to identify and pursue new improvement opportunities in line with business plans.
* Ability to quickly adjust to changing business priorities.
* Proficient in MS Excel, PowerPoint.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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