Job Description

Project Manager I, Client Services



Primary Location: Bethlehem, Pennsylvania, United States Full time R1192399 Date Posted: 03/16/2021

Job description

Purpose:

The main purpose of this role is to manage the assigned IRT studies in a way that ensures all patients get the study drug on time and the study and data integrity are maintained from study go live to close out. An important aspect of this role is to develop the relationship with the client while the study is ongoing in such a way that they look to Cenduit as a trusted partner.

Responsibilities:

Client service (40%)

Act as main point of contact for the client during study maintenance

Organize or participate in regular client meetings

Respond to all client requests in a timely manner

Manage budget and Change Orders (Cos) as required

Provide regular updates to client on study related information

Proactively review supply strategy for improvements and identify risks

Periodically review study data to identify trends or issues

Data changes (20%)

Author data change requests based on clients need

Pre-approve data change requests raised by Helpdesk staff

Coordinate the implementation and review of the data changes

Help desk support (20%)

Review Helpdesk tickets that get escalated from Helpdesk to Project Management

Take appropriate actions to resolve the tickets as quickly as possible

Initiate updates to Helpdesk study guides

Other tasks (20%)

Draft study specific user guides and finalize based on PM comments

Investigate issues and manage them through to resolution

Review study alerts and action or escalate as appropriate in a proactive way

May provide information and training to new hires

May attend Investigator Meetings, or participate in client audits (representing study)

May manage System Change Requests (SCRs) for bug fixes other than the category of PMG.

Work with a system design PM, assisting with User Guides and Helpdesk study guides for SCRs as needed Other related duties as required by business need

Skills and Competencies:

Strong customer service ethic, always providing excellent service to both internal and external clients.

Confident in working with external Clients.

Accountable to perform tasks on-time, and with high quality.

Excellent written and verbal communication skills

Strong team player with ability to work independently

Solid organizational skills including attention to detail and multi-tasking skills

Good problem solving and analytical skills

Ability to learn a technical system (continued development of technical aptitude)

Strong IT skills and working knowledge of Microsoft Office

Education and Experience:

Bachelor's degree or equivalent combination of education, training and experience

6 months to 3 years clinical research or project management experience

Experience working in a customer service environment preferred

Additional Info:

This role will require extensive use of the keyboard and therefore repetitive motion of the fingers and will involve sitting for extended periods of time.

Travel up to 10% might be required

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIAs Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.