Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Establish and maintain great working relationships with assigned business customers, serving as the main day to day contact between the customer and U.S. Bank. Explains U.S. Bank programs, products and services to customers. Acts on behalf of the customer as a liaison with sales staff, technical specialists, and/or other U.S. Bank departments to ensure high levels of service delivery for customers. Utilize numerous systems to access account information and respond to customer inquiries received via phone, fax, and email or in person regarding specific transactions, statements, account analysis and all other depository, treasury management and basic loan products and services. Perform maintenance such as address changes, process depository supply orders, handle the revision of signature cards, process fraud claims, and onboard new relationships to the bank, facilitate the opening and closing of accounts and services, special handling requests, etc. Perform monetary transactions such as book transfers, wires, stop payments, loan payments, advances, fee refunds and adjustments. Provide copies, research and correct deposit errors, missing or misapplied payments and deposits. Emulate customers to help them navigate through our systems. Research, trouble shoot and resolve operational problems experienced by our customers.

Telecommuting / Office Location / Hours

During the pandemic this position will be onboarded and worked remotely/from home. Once it's safe again, employees will likely be expected to return to the office; therefore, eligible candidates must live within commuting distance to our downtown Milwaukee office. Hours will be Monday-Friday, 8:00am-5:00pm.

Basic Qualifications

* Associate's degree, or equivalent work experience

* Three to five years of experience in financial services industry

Preferred Skills/Experience

* Branch banking experience

* 24 hour/call center banking experience

* Operational experience

* Ability to multi-task in a fast paced environment

* Strong verbal, written, and interpersonal communication skills

* Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

* Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy

* Thorough knowledge of all relevant operational processes and procedures and company products and services

* Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.

* Ability to perform interest calculations and account adjustments

* Strong analytical and problem-solving skills

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.