Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Digital Portfolio Manager will help accelerate Consumer and Business Banking (CBB) digital business priorities by increasing the knowledge and usage of our digital capabilities (usbank.com and the U.S. Bank mobile app) across both our frontlines colleagues and customers. Initiatives are designed to improve tangible customer interactions with the bank that make customers lives easier.

The candidate will partner across multiple teams and functions to build out, maintain and drive a connected digital strategy that ultimately helps digitize sales and servicing, drives digital tool adoption, and improves overall satisfaction for Consumer and Small Business customers in an increasingly competitive environment. The candidate will be an established collaborator and seasoned operator with significant depth and breadth in digital and technology strategy with a proven track record of driving successful transformations at large and matrixed organizations, while making sure that colleagues are supported and energized to keep them focused on business priorities.

This is no business as usual role. To succeed, we need someone who is a high energy business transformer that understands digital transformation and how to monetize customer interactions in a digital-first world. This is a great opportunity to teach and show our customers our digital features during every interaction, helping ensure U.S. Bank is central to our customers wherever they go.

Key Activities

* Develop and execute holistic frontline employee and customer facing engagement strategies that drive increased digital adoption and repeat usage, and reduced customer friction. Drive knowledge and excitement around existing and new digital functionality to create a direct impact on digital KPIs

* Lead cross-functionally across Consumer and Business Banking, technology, marketing, and contact center teams to connect in-flight activities, articulate a holistic performance story, and drive a superior end-to-end customer experience

* Be a hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution

* Support an environment that motivates and promotes high engagement and collaboration to achieve objectives

Key Competencies

* Strategic and Commercial Acumen proven ability to develop a comprehensive digital vision and strategic plan, and support execution rigor to deliver results. Candidate will have ability to demonstrate deep understanding of trends and facts with the ability to translate into a persuasive performance story

* Executing Results ability to set ambitious, tangible and measurable targets to drive execution towards digital excellence. He or she takes personal responsibility for achieving overall team results, and operates with a sense of urgency, decisiveness, and responsiveness

* Building Relationships and Influencing outstanding ability to build relationships and use influence effectively across a variety of constituencies. He or she will operate with integrity, a highly credible and adaptable leadership style, and can quickly establish rapport and build productive relationships with peers and leaders

* Data Driven analyzes data and key metrics from multiple data sources to develop short-term and long-term optimization strategies

* Adaptability is comfortable with ambiguity with ability to be flexible and adapt in all situations. Works well under stress and pressure. Learns from both successes and failures. Bounces back fast from disappointments and is persistent during adversity. Comfortable with taking risks to improve the business, and is prudent in ability to assess risk not risk averse nor reckless regarding risk-taking

Basic Qualifications

- Master's degree, or equivalent work experience

- 10 or more years of experience in project management activities

Preferred Skills/Experience

- 5+ years of experience leading transformational and/or digital execution

- Proven business transformer with strong interpersonal skills to work effectively across teams and influence decision makers

- Strong understanding of digital capabilities (specifically mobile apps) and how they benefit customers

- Must have strong technical acumen and creative sensibility

- Results-oriented mindset with the ability to quickly and effectively respond to the ever-changing needs of the business

- Ownership of KPI dashboard development and performance reporting

- Demonstrated ability to identify opportunities and build business cases for taking action

- Experience leading change in an Agile environment

- Significant digital development or design experience with product/project management

- Experience launching digital capabilities to customers and frontline colleagues

- Excellent tactical implementation, planning/forecasting and analytical skills with the business understanding of how digital activity flows through to key performance indicators

- Excellent verbal, written and presentation skills Excel and PowerPoint skills required

- Branch or physical store (e.g. hospitality or retail) experience

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.