Job Description

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.



Job Description

We are looking for a Senior Program Manager at Elavon to support the Digital Product Leader with oversight of key product lifecycle management (PLM) activities for the Digital solutions portfolio. The Digital portfolio includes sales, service, gateways, developer solutions and point of sale solutions. This role will primarily be responsible for coordinating and collaborating with the Digital product team leads for solution roadmap planning, which includes ensuring a PLM process is used to generate quality market requirements (epics and features) in a timely manner; monitoring and reporting on scope and time to market goals and objectives for the Digital team; overseeing/coordinating strategic initiatives managed by the Digital solutions product management team. Examples of special projects to manage will include coordination of business case inputs in cross-functional teams, partnership due diligence, risk & compliance escalation management, special training & employee development coordination, assisting with change management initiatives and other projects as needed. Collaboration and working relationships with other key stakeholder teams include Product Management, Risk Management, Operations, Development, PMO, Sales, Service, etc.

Your job as a Senior Program Manager will be to keep programs moving forward, building plans, heatmaps/dashboards while maintaining focus on key milestone status for the Digital Product Management delivery team.
About the job:

* Oversee the annual planning cycle for the Digital solutions team where at the end provides the following years roadmap to provide earlier insight with our internal stakeholders and partners for alignment of strategy, resources, goals, KPIs, etc.

* Assist Digital Leader with ensuring product teams consolidate, rationalize, and prioritize market requirements (e.g., epics, features) into program roadmap which allows a GTM strategy and timeline to be defined which presents an incorporated solution-centered approach to clients.

* Assist in coordinating Digital Leader and product team leaders in defining annual product success metrics and KPIs to meet quality assurance goals, processes/procedures, and implement a full program designed to solve client's problems.

* Assist in internal team reviews to ensure roadmap deliverables meet expected scope and timeline expectations. Work with product team leaders to identify and escalate product delivery team risks and issues for closure and mitigation.

* Establish and maintain relations with business consulting customers by monitoring, assisting, and assessing all client requests to ensure timely solutioning and resolution.

* Develop and implement business plans to stimulate product revenue, deployment and support strategies to effectively lead team of virtual internal resources.

* Collaborate with product team leaders to prioritize initiatives, see opportunities for improvement to drive delivery, and continually scale current processes.

* Assist Digital leader in setting up an appropriate communications infrastructure including cross-functional team meetings, status reporting, and informal conversations to supervise program status, surface reporting/metrics and keep stakeholders up to date.

* Be a key champion for change; oversee change management needs required by program, in conjunction with supporting communications, program materials, documentation and training.

* Conduct program and project post-mortems, capture lessons learned, iterate and continuously improve program management practices and approaches for productivity and future planning.

Basic qualifications:

* Bachelor's degree or equivalent work experience

* At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects

Skills & experience preferred:

* 5+ years of hands-on program management experience, experience working with a large global consulting firm (e.g. Deloitte, EY, PWC, or McKinsey) a plus.

* Experience in developing a consulting practice and/or a portfolio of consulting services from the ground-up is desirable.

* MBA and/or experience collaborating with sales, business leaders preferred.

* Ability to learn quickly and handle ambiguity.

* Background in working with KPIs, dashboard management, status reporting.

* Strong stakeholder management skills both internal and external.

* Strong, pro-active mind-set aligned to delivering customer service.

* Candidates should have strong commercial acumen, hunger to learn and develop and be able to thrive in a fast-paced working environment.

* Strong collaborative, relationship management skills with the ability to communicate and influence stakeholders at all levels

* Candidates will require excellent communication skills both in writing and orally, and strong familiarity and proficiency with Microsoft Office packages (particularly Word, PowerPoint and Excel).

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

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This is an Elavon posting. Elavon is a part of the U.S. Bank family.