Customer Support Representative II
Posted on: 22 Mar 2021
Miami, FL
Job Description
Position Specific Description
As an essential part of our company you will be providing customer service through our call center to our more than 5.6 million customers.
About Position
All new fulltime hires will be training at FPL's Lejeune Flagler Office located at 4200 W Flagler St. Miami, FL 33134.
Paid Training
* Mandatory training is 8 weeks
* Monday through Friday and training will be conducting during daytime hours
* Starting pay is $12.00 per hour
Fulltime Benefits
* Medical, Dental, Life Insurance, Pension, 401K and etc.
Tentative State
* April 14th 20201
Job Overview
Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).
Job Duties & Responsibilities
Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
Handles situations which require adaptation of response
Identifies who will handle more complex calls
Assists with agency inquiries and Medical Essential Service Program (MESP)
Transfers or refers sales leads
Reports fraudulent conditions to management
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Experience: 0+ years
Preferred Qualifications
Associate's Degree
Bachelor's Degree
Customer Service Experience: 1+ years
NextEra Energy
Juno Beach, FL
NextEra Energy, Inc., through its subsidiaries, generates, transmits, distributes, and sells electric power to retail and wholesale customers in North America. The company generates electricity through wind, solar, nuclear, and natural gas-fired facilities. It also develops, constructs, and operates long-term contracted assets with a focus on renewable generation facilities, natural gas pipelines, and battery storage projects; and owns, develops, constructs, manages and operates electric generation facilities in wholesale energy markets.
As of December 31, 2018, the company operated approximately 24,500 megawatts of net generating capacity. It serves approximately 10 million people through approximately 5 million customer accounts in the east and lower west coasts of Florida with approximately 75,200 circuit miles of transmission and distribution lines and 645 substations. The company was formerly known as FPL Group, Inc. and changed its name to NextEra Energy, Inc. in 2010. NextEra Energy, Inc. was founded in 1925 and is headquartered in Juno Beach, Florida.
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IndustryEnergy/Utilities
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No. of Employees14, 300
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Website
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Jobs Posted1194
