Operator Facilities Systems (MGM Grand)
Posted on: 22 Mar 2021
Las Vegas, NV
Job Description
Location:
Las Vegas, Nevada
PRIMARY PURPOSE:
As a Facilities Systems Operator, you will be responsible for all inbound calls and dispatching engineers. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Answer all incoming calls concerning maintenance and repairs needed on property and at off-site locations
* Input call details into computer system
* Assign work to Engineering employees
* Respond to life safety system and fire alarm panel, locates area of alarm and dispatches it to Engineering personnel to take action
* Record all personnel call-ins and forwards to appropriate staff
* Maintain dispatch log of all activities performed throughout the day
* Maintain an accurate accounting of time and activities in emergency situations
* Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
* Able to effectively communicate in English, in both written and verbal forms
* Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
MINIMUM REQUIREMENTS:
* High school diploma or equivalent
* One (1) year of dispatch experience
* Work varied shifts, to include weekends and holidays
PREFERRED:
* Six (6) months administrative experience
* Six (6) months high end/high volume customer service experience
* Experience working in a similar resort setting
MGM Resorts
Las Vegas, NV
MGM Resorts International, through its subsidiaries, owns and operates integrated casino, hotel, and entertainment resorts in the United States and Macau. The company operates through three segments: Las Vegas Strip Resorts, Regional Operations, and MGM China. Its casino resorts offer gaming, hotel, convention, dining, entertainment, retail, and other resort amenities. The company’s casino operations include slots, table games, and race and sports book wagering. As of February 27, 2019, its portfolio consisted of 29 hotel and destination gaming offerings.
The company also owns and operates Shadow Creek golf course, Primm Valley Golf Club, and Fallen Oak golf course. Its customers include premium gaming customers; leisure and wholesale travel customers; business travelers; and group customers, including conventions, trade associations, and small meetings.
The company was formerly known as MGM MIRAGE and changed its name to MGM Resorts International in June 2010. MGM Resorts International was founded in 1986 and is based in Las Vegas, Nevada.
-
IndustryHotel/Tourism
-
No. of Employees66, 000
-
Website
-
Jobs Posted553
