Mlife Representative (OC) (ARIA)
Posted on: 22 Mar 2021
Las Vegas, NV
Job Description
Location:
Las Vegas, Nevada
POSITION SUMMARY:
The primary responsibility of the M life Rewards Representative is to provide service to guests at the M life Rewards desk, including promoting and enrolling them in the M life Rewards program, conducting redemption and transactions of M life promotions, and answering questions about M life or the property. All duties are to be performed in accordance with department and property policies, practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Assist guests with all requests, answers questions about M life and GameSense and address guest problems in a professional and timely manner
* Explain the M life Rewards program in detail, enroll guests in M life, and redeem guests points or offers
* Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
* Manage member account information in the database system and issue M life Rewards cards
* Promote the M life Rewards Mastercard by explaining rewards and benefits to members, accept M life Rewards Mastercard applications, and issue cards to approved members adhering to all applicable procedures
* Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
* Able to effectively communicate in English, in both written and verbal forms
* Able to lead and mentor a team
* Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
MINIMUM REQUIREMENTS:
* High school diploma or equivalent
* Work varied shifts, to include weekends and holidays
PREFERRED:
* One (1) year of customer service experience
* Knowledgeable of Player Tracker systems
* Bilingual
MGM Resorts
Las Vegas, NV
MGM Resorts International, through its subsidiaries, owns and operates integrated casino, hotel, and entertainment resorts in the United States and Macau. The company operates through three segments: Las Vegas Strip Resorts, Regional Operations, and MGM China. Its casino resorts offer gaming, hotel, convention, dining, entertainment, retail, and other resort amenities. The company’s casino operations include slots, table games, and race and sports book wagering. As of February 27, 2019, its portfolio consisted of 29 hotel and destination gaming offerings.
The company also owns and operates Shadow Creek golf course, Primm Valley Golf Club, and Fallen Oak golf course. Its customers include premium gaming customers; leisure and wholesale travel customers; business travelers; and group customers, including conventions, trade associations, and small meetings.
The company was formerly known as MGM MIRAGE and changed its name to MGM Resorts International in June 2010. MGM Resorts International was founded in 1986 and is based in Las Vegas, Nevada.
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IndustryHotel/Tourism
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No. of Employees66, 000
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Website
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Jobs Posted553
