Job Description

Liberty Mutual Insurance is looking for an enthusiastic person with a background in Administrative work.

Under limited supervision, and utilizing manual or computerized office systems, responsible for producing the moderately complex transactions for personal lines automobile and homeowners insurance policies. Assists Supervisor with training, guidance and work distribution to other non-exempt staff. Exercises initiative and independent judgment and solves problems of moderate scope and complexity; assumes responsibility for actions/decisions made and reconciles the most complex discrepancies.

Please note: This is a range posting for a Grade 6 or 7 depending on candidate experience

Responsibilities:

* Provides excellent customer service by processing more complex new business, endorsement, renewal, cancellation, and policy maintenance transactions utilizing a combination of automated, semi-automated, true manual business processes.
* Analyzes application data elements, renewal instructions, and requests for policy changes to verify all pertinent information and required data is available to accurately produce the customer transaction.
* Prepares more complex quotes and computes more complex premium charges for customer transactions utilizing a combination of resources, such as RIS, CF, or OP-65 systems or state rating manuals to provide accurate premium quotes and charges for new business, endorsements, renewals, or rating variables not supported through automation, such as unique policy coverage, line of business, surcharge, discount, dividends, assigned risk commissions, assigned risk surcharges, state regulation etc.
* Follows departmental procedures and Bureau and/or Company instructions for policy and/or premium coding, and statistical coding to calculate moderately complex transactions in Personal Markets i.e., handles discrepancy accounts.
* Applies, interprets and maintains Bureau and Company rating manuals, supplements, procedural bulletins and all automated system documentation needed to process systems and manual transactions.
* Assists supervisor in providing updates to process and procedure documentation to ensure consistency in business processes.
* Prepares insurance forms/documents (declarations, identification cards, certificates, endorsements, schedules, etc.), correspondence and processes other insurance transactions to support excellent customer service.
* Provides training and guidance to other non-exempt staff. May update employees regarding proper operational procedures. Delegates work to co-workers and controls/monitors workflow.
* Verifies the accuracy of transactions completed by less experienced staff. Reconciles various problems/discrepancies with responsibility for resolution and making recommendations for future handling.
* Reviews, evaluates and categorizes incoming documents (including DMV discrepancy handling, auto inspection programs, property inspection review, state class programs and regional mail programs); verifies information for accuracy/appropriateness and follows up with others for missing or questionable data.
* Performs additional duties and special projects as requested.
Qualifications:
Qualifications:

* Ability to lead a work group and communicate operational procedures to a group. Ability to prioritize work and demonstrate attention to detail. Excellent math and problem solving skills.

* Requires general working knowledge of technical procedures of insurance coverages, rating/coding manuals and thorough knowledge of SBU departmental relationships.

* Thorough knowledge of Personal Markets application systems in order to provide help desk functions. Intermediate level of computer skill required to open, create and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.

* Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the departments policies and procedures.

* Demonstrated sound judgment and initiative in working within corporate guidelines. High school diploma or equivalent training, plus a minimum of two years of Company Personal Lines rating experience.