Job Description

Facebook is seeking a Product Development Specialist to join the Product Operations team. Product Operations mission is to be the experts on functional quality to improve product teams ability to resolve user issues. We believe that every user interaction should work well so those who join our teams are very passionate about solving people's issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Product Operations is for you.
The Product Operations team fuels product quality and engagement by analyzing user issues at scale and advocating for their resolution. As a Product Development Specialist, you will be responsible for investigating and communicating the quality and stability of Facebook's products to engineering, product, design, and other cross-functional partners as reported by internal stakeholders. You'll own the processes for collecting, generating, and triaging internally reported quality issues. Additionally, you will partner with product and engineering teams to implement process and tooling improvements focused on driving developer efficiency, resolution of issues, and improved product quality.
Product Development Specialist Responsibilities

* Become an expert in the health and quality of Facebook products

* Develop and communicate compelling analyses and recommendations over aggregate trends from internal feedback

* Own the process for collecting, investigating, and triaging internal reports of quality and stability issues

* Collaborate with a vendor partner to execute daily triage workflows

* Inform and deliver new strategies and tactics for delivering high-quality products to end users at scale

* Collaborate with other Product, Engineering, and Product Operations partners to implement product, process, tool improvements

* Maintain training and process documentation for product specific triage areas

Minimum Qualifications

* 1+ years experience interfacing with technologies used to build web and native applications

* Experience with SQL

* Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions

* Experience using data to tell a story and influence direction

* Communication experience especially around communicating the measurable impact of a change

* Experience with Excel

* Experience effectively prioritizing conflicting demands

Preferred Qualifications

* BA/BS degree in computer science, economics, engineering or other related field

* Experience working with remote teams

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.