Job Description

Consultant, Vendor Management

Location: Must be in Louisville, KY area

Everything in Dell is ground-breaking, from the designers of our products to the developers of our supply systems. Our Vendor Management team within Dell Technologies Service Parts is responsible for managing the ongoing relationship with external vendors that support whole unit repair services and all related functions and requirements. Team member is responsible for measuring actual vendor service level performance versus contractual levels while establishing continuous improvement processes whereby performance translates directly into corrective action plans and resulting improvements. Team member is also responsible for all financial readiness, programs and initiatives in support of increased performance and cost reduction initiatives.

Join us to do the best work of your career and make a profound social impact as a Consultant, Vendor Management on our Dell Technology Services team in Louisville, KY.

What youll achieve
As a vendor manager, team member is responsible for all aspects of Dell-partner relationship to ensure a high performing organization that delivers first class repair services to Dell customers. This position requires a multi-talented individual that can expertly influence decision making at the highest level of vendor management structure to delivery process improvement and cost savings initiatives. Team member will also lead cross-functional development with sustaining teams to include quality, engineering, technical support, parts planning and backlog management organizations. Resource requires data mining and analytic skills to provide Dell executive level leadership with key operational metrics that clearly identify operational gaps and areas of improvement to ultimately drive a first class experience for Dell customers.

You will:

* Establish and maintain a strong communication channel with vendor organizations to increase efficiencies, reduce costs and strengthen customer service.

* Ensure vendors deliver on key metrics such as timeliness, quality, productivity, and customer satisfaction.

* Drive on-going process improvements to deliver increased operational efficiency in all vendor processes.

* Compile, analyze and report on vendor performance trends.

* Develop process for continuous improvement of SLA reporting with vendors.

* Responsible for tracking of escalated issues and reporting of root cause analysis.

* Provide executive level briefs that communicate all performance levels, vendor capacity, outlooks, backlog management and projects and initiatives.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

* 12+ years of related experience with a Bachelors degree; or 8+ years with a Masters degree

* Experience in Supply Management Operations with emphasis in Vendor Management Operations

* Leadership and executive level engagement experience a must

* High level relationship management, negotiation and collaboration skills

* Expert presentation design and communication skills

Desirable Requirements

* Data science and analytics skills highly desired

* Data analytics skills desired to include, Power BI and advanced Excel data design and management.

Heres our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.