Job Description

Operations & Intake Management Analyst

The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dells business. We are currently experiencing incredible growth in order to meet the security needs of the worlds largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career.

Join us as an Operations & Intake Management Analyst on our Cybersecurity Consulting team in the United States to do the best work of your career and make a profound social impact.

What youll achieve

As an Operations & Intake Management Analyst, you will join our Cybersecurity Consulting (CC) team, which is responsible for partnering with internal Dell Business Units to provide security consulting and support the implementation of required security controls in alignment with our security policies, standards and industry best practices. The CC team seeks to ensure customer satisfaction through professional engagement, security focus and the use of a risk-based approach. You will be focused on intaking requests, queue review, and business relationship management for engagements with our Consulting, Architecture, Strategy & Innovation (CASI) organization.

You will:

* Review, triage and assign incoming engagement and security review requests
* Manage all customer interactions for the CASI team in a professional manner with a strong emphasis on customer enablement and satisfaction
* Utilize internal guidelines to properly fulfill customer requests received via internal engagement and ticketing systems in a timely and detail-oriented manner
* Work with the CASI Product Manager & Product Owner(s) to drive and implement process improvements across all product/service lines
* Facilitate and support capacity and demand management processes as needed through metrics creation and tracking

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

* Excellent problem-solving skills with the ability to diagnose and troubleshoot issues
* Customer-oriented with a strong interest in customer satisfaction
* Ability to learn new technologies and concepts quickly
* Works well with others as part of larger team and be able to collaborate on cross functional teams
* Written and oral communication skills with experience in creating and reviewing technical and process documentation
* Ability to prioritize workloads, projects and/or deliverables

Desired Requirements

* Bachelors degree with 2-3 years of relevant professional experience (1 year directly related to IT or security) or equivalent combination of education/experience
* ITIL or Service/Product Management experience a plus
* Data analytics and modeling skills a plus
* PowerBI and/or Tableau experience a plus

Heres our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.