Job Description

IT Data Center Operations Senior Advisor

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a IT Data Center Operations Senior Advisor on our Service Delivery team (working remotely) in the United States supporting one of Dells largest customers, to do the best work of your career and make a profound social impact.

What youll achieve

As a Senior Advisor, IT Data Center Operations on the IT Service Delivery team, you will provide operational support to customers and end users of the infrastructure service. Some of the tasks you will be responsible for:

You will:

* Perform IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations.

* Provide operational support for systems hardware, peripherals and software within data centers and related facilities.

* Identify, isolate and resolve problems.

* Work in conjunction with the technical support staff to implement immediate resolutions to more critical problems.

* Monitor and manage systems consoles for the following: problems, systems availability, production scheduling and control, reports distribution, service level support, administration and controls, equipment operation, backup recovery, procedural documentation and execution of the disaster recovery plan.

* Communicate provisions of data center policies and standards internally and facilitate customer understanding of processes and procedures

* Plan and coordinate with various cross-functional teams and vendors to ensure present and future capacity/scalability

* Oversee the coordination of data center space allocation and layout

* Team/project leader on one or more initiatives or projects

* Assume a leadership role in developing and applying new approaches to data center management

* Involved in developing, modifying and executing data center policies, processes and standards that affect immediate operations and may also have company-wide effect

* Participate in forecasting department's budgetary needs and in maintaining financials

* Arrange for or provide training to staff

* Evaluate implemented solutions and practices, identify opportunities and recommend solutions for continuous improvements

* Maintain up-to-date knowledge of information systems technology and disseminate that knowledge to the organization

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

* Must be a US Person

* In depth understanding of data center infrastructure optimization techniques such as Computation Fluid Dynamic's (CFD)

* Knowledge of data science and big data analytics

* Advanced knowledge of production processes and data center infrastructure

* Excellent understanding of all IT hardware

* Able to effectively convey technical aspects to senior leadership and/or customers

* Good understanding of industry standards, best practices and emerging technologies

* Ability to prioritize projects and/or deliverables

* Ability to work effectively with senior management

* Thorough knowledge of mechanical and electrical critical systems components

* Thorough understanding of all IT hardware

* Ability to lead, motivate and direct a workgroup

* Wide degree of creativity and latitude is expected

* Excellent knowledge of change management methodologies.

* Experience Required: minimum 8 years of relevant technical experience and Bachelors in a technical field

* Availability to work varying shift schedules based on customer and service provider needs

* Minimal travel may be required with overnight stays

Desirable Requirements

* ITIL V4 Certification

Heres our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.