Job Description

Commercial Credit Support Center Manager
The Commercial Credit Support Center Manager is responsible for standardization of operational processes, assuring quality across teams and adherence to Service Level Agreements (SLAs).

Position Competencies
Successful incumbents possess credit expertise, have excellent written and verbal communication skills, have strong management/coaching skills, are inspirational, have superior process management and operational effectiveness skills, and are accountable.

Reporting Information
The Commercial Credit Support Center Manager reports to the Senior Commercial Credit Support Center Manager. This position manages a team of 9 -12 Credit Specialists with variety of experience.

Position Responsibilities
Oversee and drive credit support activities for underwriting center and assigned commercial lending teams

* Drive credit support processing and service initiatives through influence and partnership with internal teams (Relationship Managers, Portfolio Managers, Underwriting Centers, Loan operations, etc.).
* Ensure financial statement spreads are complete and accurate and in compliance with guidelines prior to submission.
* Ensure achievement of service levels, strong controls and quality.
* Address internal escalations including both production and performance issues.
* Assist in the development and implementation of business strategy and influence change through effective relationship management across a wide network of partners.
* Develop and implement best practices to drive consistency and efficiency.

Assist with the establishment and maintenance of standard operational processes, SLAs and quality standards for:

* Spreading Financial Statements
* Non-Complex Credit Relationship reviews/renewals.
* Preparation of credit approval document templates (i.e. RECAP shells)
* Maintenance of servicing requirements
* Uploading of customer information into electronic credit file
* Specific Line of Business reports

Interact with COE management, Technology, Credit and Lines of Business to ensure efficient production including implementation of new standards and technology

* Coordinate with partners to prioritize work and lead staff to successfully operate within service level objectives.
* Promote a culture of continuous improvement with discipline around end-to-end workflow processes skills.
* Participate in review and recommendation of operational systems and procedure.

Ensure Quality and Regulatory Reporting

* Guide development and implementation of policies and procedures to ensure a strong controls infrastructure.
* Work with Risk/Control partners to proactively identify and close any control gaps that may exist.
* Ensure FR Y-14 submissions are complete and accurate.

Recruit, manage, develop, train and retain Credit Specialists

* Provide regular coaching, feedback and career guidance.
* Prepare reviews for team members.

Position Qualifications

* Bachelor's degree from an accredited university
* 5 years experience in Commercial Lending and/or Operations

Comerica Bank Center (CBC)8:00am -5:00pm Monday- Friday