Job Description

At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Provides coaching and direction to Universal Bankers in both sales and service activities including lobby management practices. Responsible for servicing transactions, performing needs assessments and opening new accounts. Supports the Branch Manager as an Officer-in-Charge in their absence.

Essential Job Functions

* Officer-in-Charge and covers for branch manager in their absence.
Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the branch. (The time spent performing sales service or customer transactions will be determined by the needs of the branch)
Responsible for a broad range of complex activities in the branch including transaction processing, new account sales, customer servicing and referral generation.
Establishes, maintains, and deepens relationships with banking center customers to achieve branch performance goals and provide excellent customer service.
Adapts to the needs of the branch and focus on any promotional activities and enhancing the customer experience

* Assists the branch management with day-to-day transactions (including but not limited to approving transactions, preparing reports, etc.)

* Creates and achieve sales referral and service goals for self and team members Supports the branch manager in the selection, hiring and training of Service Bankers and provides staff performance evaluation feedback.

* Establishes, maintains, and deepens relationships with banking center customers to achieve branch performance goals and provide excellent customer service.

* Adapts to the needs of the branch and focus on any promotional activities and enhancing the customer experience

* Assists the branch management with day-to-day transactions (including but not limited to approving transactions, preparing reports, etc.)

* Supports the branch manager in the selection, hiring and training of branch staff and provides staff performance evaluation feedback.

Other Job Duties

* Performs other duties as assigned.

Required Experience

* Requires practical knowledge of job area typically obtained through advanced education combined with experience.

* Requires 3 years minimum prior relevant experience.

Work Experience

* P2 - 3 yrs Requires practical knowledge of job area typically obtained through advanced education combined with experience.

Requires 3 years minimum prior relevant experience.

Skills

* Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists partner.

* Excellent customer service skills that includes good verbal and written communication.

* Relationship building, collaboration and teamwork.

* Problem Solving skills.

* MMCRM, Touchpoint Teller and Systems Training and new account opening.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.