Job Description

Job Description:


We are currently seeking a Donor Center Coordinator in Pleasanton, California!

Job Summary:

Recruit prospective blood donors from a variety of sources by direct to donor facing and telerecruitment with individuals to make donation appointments. Serve as lead recruitment presence for a fixed site. Contact active, lapsed, platelet and occasional whole blood donors to increase the frequency of donations and increase the number of donors at fixed sites to meet the collections goals. Identify donors who can be converted to platelet, plasma, or Power Red donations based on blood type and donation history. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Coordinate reminder calls, follow-up, logging of data, maintenance of records and special projects to achieve established goals.

Responsibilities:

Direct to donor recruitment using multiple channels to contact and schedule current platelet, plasma, and whole blood donors. Recruiter will lead face to face interactions responding quickly to donor questions or issues in a professional manner. Develop a working knowledge of donor criteria to identify and convert right type donors based on inventory, product, and marketing initiatives. Follow standard recruitment practices to ensure maximum number of donations are scheduled each day, while upselling multiple future appointments at the fixed center. Maintain updated knowledge of all red cross initiatives to present to donors and local team to meet daily production standard. May assist local team in accurate record reviews, pulling and managing donor charts from regulated system, and managing donor flow to avoid errors and poor customer services. May lead in promoting community outreach within the geographical radius of donor center Perform other related duties as assigned

* * Qualifications:

* Minimum one year of telemarketing, sales, customer service or call center experience is required. Some college preferred.
* Variable schedule to include possible holidays, weekends, and evenings
* Effective time management and prioritization skills
* Computer experience, excellent customer service and problem-solving skills required
* Willingness to work independently or as part of a team
* Must be able to be managed remotely
* Ability to communicate and interact with all kinds of people (both externally with donors, and internally with team members and other departments)
* Effective phone skills i.e., well spoken, excellent active listening skills
* Organized
* Must be able to multi-task
* Outgoing, friendly, compassionate personality
* Ability to meet and/or exceed assigned goals
* Effective verbal and persuasive communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required.

Physical requirements:

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee must be able to use fingers to grasp, move and manipulate small objects. The employee must use the stomach and lower back muscles to support the body for long periods without getting tired. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to speak clearly so listeners can understand and understand the speech of another person. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

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Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



The American Red Cross is a diverse nonprofit organization offering its employees professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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