Account Specialist (inside sales support) - Cape Girardeau
Posted on: 22 Mar 2021
Cape Girardeau, MO
Job Description
Job Description:
Are you looking to make a real difference?
The American Red Cross has a full time Account Specialist (inside sales support) position open in our Madison office. The group to be supported will be in our Cape Girardeau office.
In this role, youll function as a liaison between sponsor groups and donor recruitment staff. Serves as primary inside sales support for assigned Donor Recruitment District and a team of 8 Account Representatives. Provide software support to assigned district to include confirmation of upcoming blood drives. Produce confidential correspondence and inter-departmental communications, handle incoming calls, distribute incoming and outgoing mail, and coordinate meeting arrangements and regular correspondence with sponsors. Ensure district has appropriate sales collateral and blood drive collateral kits.
Qualifications
Associate degree in business, marketing or combination of education and related experience required. Minimum two years of experience in an office setting with extensive customer contact required. Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable. Must possess outstanding organizational and communication skills. Effective problem-solving skills in managing multiple priorities. A current valid driver's license and good driving record is required.
Responsibilities
1. Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort.
2. Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
3. Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers, etc) to include location, date, time, goal, etc. Provides review and initiates applicable follow up for the Print Cost Model and exceptions process.
4. Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
5. Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis. Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCBS.
Schedule full time, Mon-Fri 8a-5p, 40 hours a week.
Pay around $18 an hour
The American Red Cross is a nonprofit organization that offers employees growth and development, team spirit and a comprehensive benefits package inclusive of health and 401K. The American Red Cross is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
*LI-POST
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employees professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.
To view the EEOC Summary of Rights, click here: Summary of Rights
American Red Cross
Washington, DC
The mission of the Red Cross is to help prevent and alleviate human suffering in the face of emergencies. Across all the ways we provide help and hope to others - from bringing disaster relief, providing lifesaving blood and training in lifesaving skills, to reaching across borders to reconnect families and supporting military families - the American Red Cross makes a big impact.
Explore this collection of stories and experience what the Red Cross brings to everyday people, every day. If what you see inspires you, consider supporting our mission financially, by making a blood donation, becoming a volunteer or registering to take a class.
Vision Statement
The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...
...all people affected by disaster across the country and around the world receive care, shelter and hope;
...our communities are ready and prepared for disasters;
...everyone in our country has access to safe, lifesaving blood and blood products;
...all members of our armed services and their families find support and comfort whenever needed; and
...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.
Fundamental Principles of the Global Red Cross Network
Humanity
The Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors—in its international and national capacity—to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, cooperation and lasting peace amongst all peoples.
Impartiality
It makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavors to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress.
Neutrality
In order to continue to enjoy the confidence of all, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature.
Independence
The Red Cross is independent. The national societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with Red Cross principles.
Voluntary Service
The Red Cross is a voluntary relief movement not prompted in any manner by desire for gain.
Unity
There can be only one Red Cross society in any one country. It must be open to all. It must carry on its humanitarian work throughout its territory.
Universality
The Red Cross is a worldwide institution in which all societies have equal status and share equal responsibilities and duties in helping each other.
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No. of Employees24,859+
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