Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Customer Care and Experience L&D Team's mission is to help contact center associates and representatives to grow, build efficiency, add value and provide excellent service to our customers. We are seeking a highly skilled facilitator to join our team as a Sr. L&D Specialist. The person in this role will be responsible for facilitating the end-to-end training program for Ally Deposits Customer Care including new hire, new skills and continuing education training. The ideal candidate will be innovative, creative, adaptive, flexible, and comfortable in a fast-paced work environment. They will have experience in facilitating ILT and VILT training, ideally in the Financial Services industry, and be hardworking, dedicated, and willing to go the extra mile to educate, motivate, mentor and coach our associates, supervisors, support staff and leadership.

The Work Itself

* Deliver classroom training of Ally Bank Deposits Customer Care employees at all levels
* Manage New Hire training oversight
* Facilitate ongoing and refresher training
* Facilitate virtual training sessions
* Administer assessments and review of training performance
* Support on-the-job training
* Lead demonstrations and role play scenarios to support an interactive and engaging learning environment
* Conduct Train-the-Trainer (T3) sessions of our vendor training partners
* Assist in ongoing development and updating of Ally's Customer Care training program and materials
* Coach, develop and mentor participants
* Collaborate with the Quality Assurance team to further enhance employee development and feedback
* Maintain training records and reporting including attendance and performance assessments
* Partner with site leaders to ensure successful transition to the production environment
* Partner with policies and procedures to assist in updating knowledge

The Skills You Bring

Required:

* 3+ years of experience delivering corporate/adult learner training in both the classroom and virtually
* Solid understanding and exposure to financial service industry
* High energy, enthusiastic, engaging and motivational facilitation style
* Passion for delivering an exceptional experience to Ally Customers
* Strong work ethic, and sense of urgency to complete objectives

Preferred:

* 3-5 years of heavy classroom experience as a contact center trainer for a financial service institution
* Bachelor's degree in a related field
* Experience improving employee performance and job readiness through training
* Ability to conduct presentations to all levels of personnel including management
* Demonstrated ability to successfully deliver training programs utilizing training technologies

Additional Comments

* Periodic travel is required, up to 30% of the time.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.