Job Description

Job Description

Description
Virtual Care Nurse PRN | AdventHealth Corporate

Location Address: Remote

Top Reasons to Work at AdventHealth Corporate

* Great benefits
* Immediate Health Insurance Coverage
* Career growth and advancement potential

Work Hours/Shift:

* Part-time, Day and Night shift

You Will Be Responsible For:

* Demonstrates excellent customer-care skills
* Provides virtual clinical care within their nursing scope of practice
* Competent in remote patient monitoring and uses critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice
* Elicit questions, concerns, and information from caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plan and follow-up
* Provide professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; when appropriate, escalate interactions to appropriate emergency response services
* Provide referrals to healthcare providers and community resources when appropriate; assist with follow-up or appointment scheduling when needed
* Utilize proper escalations when issues arise and see them through to resolution
* Adhere to all established workflows, scripting, and department greetings
* Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
* Provide courteous responses and excellent customer service when fielding inquiries from a variety of sources, including consumers, clinic staff, physicians, CxC colleagues, and leaders
* Actively work with staff and supervisors to achieve established performance metric standards
* Maintain knowledge of CxC services and AH offerings to properly direct inquiries when outside of services scope
* Perform other duties, as assigned by the Supervisor or other leaders
* Escalate issues or complaints, as appropriate, to appropriate parties
* Adhere to department policies and procedures and HIPAA regulations

Qualifications
What You Will Need:

Education and Experience Required:

* Bachelor of Science in nursing or related field
* Graduate of an accredited school of nursing
* Minimum (2) years of clinical experience in a health-related field; (1) minimum of nursing experience

Licensure, Certification, or Registration Required:

* Florida state licensure as a Registered Nurse (RN)

Knowledge and Skills Required:

* Personal commitment to the mission and values of AdventHealth.
* Strong attention to detail and ability to take initiative to resolve inquiries and issues
* Demonstrated personal commitment to promoting and providing excelled customer service
* Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
* Exhibits desire to continuously learn, improve service delivery, and work in a team environment
* Ability to listen and document notes simultaneously
* Maintains high energy and positive attitude
* Adapts quickly to change and balances multiple priorities in a fast-paced environment
* Demonstrates regular, consistent and punctual attendance
* Effective communicator in English, both orally and in writing
* Ability to type at a speed of 45 words per minute, at minimum
* Proficiency in Microsoft Suite programs and Adobe
* Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems

Job Summary:

The CxC Virtual Care Nurse coordinates care, educates clients, and provides protocol-driven interventions within the scope of practice that have direct influence on clinical and whole health outcomes. It is a dynamic and systemic collaborative approach to providing and coordinating health care services to a defined population across the continuum. Responsibility include virtual assessment of healthcare needs, collaboration, and coordination with health care providers, and development of plan of care with accurate documentation of these activities. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The nurse reports to department leadership and maintains a working knowledge of AdventHealth service offerings, service workflows, and CxC technologies necessary to perform all job functions.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.