Job Description

Job Description

Description
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Care Connector - AdventHealth LOCATION
Location Address:

Top Reasons to work at AdventHealth LOCATION

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Work Hours/Shift: Full Time

You Will Be Responsible For:

* Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
* Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.
* Copies, scans, files, and distributes documents.
* Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.
* Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.

Additional Duties and Responsibilities for Care Connector assigned to the post-acute team:

* Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.
* Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.
* Assist in the completion and maintenance of care management contracts during and after patients hospitalization.
* Ensures all contract information is accurately documented and maintained in patients medical record.
* Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.
* Performs other duties as assigned.

Qualifications
KNOWLEDGE AND SKILLS REQUIRED:

* Ability to communicate effectively with diverse populations
* Ability to demonstrate compassion, responsiveness, and initiative
* Ability to effectively present information and respond to questions from patients/family
* Critical thinking and problem-solving skills
* Knowledge of and ability to utilize internal and external resources
* Flexibility in prioritization and effective organizational skills
* Ability to multitask and function in a stressful, fast-paced environment
* Professional presentation and decorum aligned with environment in which they are situated
* Ability to speak using clear and professional language
* Demonstrate written communication skills
* Demonstrate interpersonal/verbal communication skills

KNOWLEDGE AND SKILLS PREFERRED:

Medical terminology

Cerner

NaviHealth

EDUCATION AND EXPERIENCE REQUIRED:

High School Diploma or GED

At least one-year experience in a customer service environment

At least 6 months of experience in a healthcare environment

EDUCATION AND EXPERIENCE PREFERRED:

Associate degree in a healthcare-related field

Experience working in a healthcare setting

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.