Job Description

Client Service - IC3 Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base. Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities. Resolves complex or non-routine client issues or inquires, as needed. Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements. No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts.

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* Project Managementttttttttt
* Undertake project management responsibilities for various strategic projects
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* Partner with Enterprise Change and Resiliency office to align project deliverables
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* Compile documentation and artefacts to support project objectives.
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* Prepare and deliver executive level presentations regarding status and updates on project deliverables.
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* Disaster Recovery Testingttttttttt
* Work with Technology, Production Services and GSO functional teams to prepare proper test plan and assemble resources for execution.
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* Compile documentation and project plans to evidence proper planning and execution.
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* Participate in execution of disaster recovery test by monitoring application availability and conducting oversight of testing.
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* GSO Resiliency Steering Committeettttttttt
* Prepare for and host executive-level, bi-weekly steering committee meeting.
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* Collate and distribute meeting documentation and summaries.
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* Business Continuity Planningttttttttt
* Prepare for and address ad hoc business continuity events that threaten operations on a regional, national, or global level.
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* Conduct impact analyses and prepare contingency plans based on cross regional or cross functional workload transfer
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Qualifications

Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred.

Skills: Project Management, System Implementation, Executive Communication, Attention to Detail, Functional Partnership, Risk Management