Job Description

Job Description

Albertsons-Safeway Company is one of the largest food and drug retailers with 2,300+ stores. The Albertsons-Safeway family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S.

The Information Technology Department has an opening for a Service Ops Design Engineer. This position is located in Phoenix, AZ.

Position Purpose

The Service Ops Design Engineer is the Liaison between Service Management and Devops practices. This highly skilled and data driven professional's main focus will be defining Services in a Modern CMDB.

Modern Service Management plays a pivotal role to the overall Service Delivery and DevOps model and functions. The primary function of this position is collaboration with Devops teams to simplify complexities and drive automation of Services that will reside in the CMDB to support critical Service Management. The candidate must have a solid understanding of ITIL best practices and will be accountable for ensuring that process requirements and policies are met. This candidate must possess a Devops mindset to align Agile practices and multi-cloud solutions

This position requires a high level of collaboration and cooperation with fellow Team Members in order to achieve our shared goals. Our professional Team Members do what it takes to get the job done well,and have flexibility to adjust their schedules as necessary for personal commitments. We have a supportive team ready to help you achieve your professional goals and plenty of opportunities to learn, stretch and grow your career.

Key Responsibilities include, but are not limited to:

* Drive Customer Enablement
* Accelerate teams time to value
* Collaborative approach to building and supporting the delivery of Services
* Simplify the complexities of data
* Support and execution of Continuous Improvement and Delivery
* Focus on Customer Enablement through workflow automation
* Establish and maintain strong working relationship with business unit Directors and Managers.
* Guide customers in adopting a "business and service culture" environment

Qualifications:

* A bachelor's degree in computer science or related technical field and 3+ years of related experience.
* 3 years of hands-on experience with Change & Configuration Management, with a specific concentration in ServiceNow CMDB
* Minimum 3 years' experience work on the ServiceNow platform
* ITIL Foundations Certified V4 preferred
* Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently.
* Demonstrated hands-on IT Service Management experience across several disciplines will be expected, with exposure and experience of transitioning IT services to cloud service providers an advantage
* Understanding of workflow automation
* Proven execution of strategic service data models
* Working knowledge of relationship databases

Knowledge, Skills or Abilities

* As communication is a key attribute of this role, you will need to be proficient in facilitating, presenting, consulting and as a matter of fact have excellent verbal and writing.
* Working Knowledge of Multi Cloud Solutions
* Working knowledge of Agile and DevOps methodologies
* Experience managing escalations with minimal senior management intervention required.
* Business Process Management (Six Sigma, TOC, Ops Science, etc.) experience a plus.
* Ability to adapt to a dynamic, fast-paced and ever-changing environment.
* Excellent interpersonal, verbal, and written communication, and problem-solving skills.
* Strong analytical and organizational skills.
* Project Management experience preferred.
* High integrity and strong business ethics.
* Team player with a great passion to succeed.
* Knowledge and proficiency in Office 365
* Attention to detail with good organizational capabilities.
* Ability to prioritize with good time management skills

DCE

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers.html

Diversity is fundamental at Albertsons-Safeway. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons-Safeway policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace -- all applicants offered a position are required to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER