Job Description

Job Summary

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The IT Desktop Technician performs a combination of the following technical IT support activities with minimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. May provide support in-person or virtually. Occasionally provide after hour and weekend support. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. May be required to lift/move technical equipment.

Principal Duties and Responsibilities

* Provide direct customer support for Zimmer IT assets
* Execute and help define IT processes and standards
* Enforce global/local security policies
* Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
* Assist other IT staff in various IT projects, as needed

Expected Areas of Competence

* Ability to work successfully within a team and build effective working relationships
* Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
* Strong understanding of end-user IT technology; basic understanding of networking technology preferred
* Effective interpersonal and communication skills (written/verbal)
* Analytical and critical thinking skills
* Must be able to multitask and prioritize work effectively
* Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a can do approach

Education/Experience Requirements

* High School diploma required; bachelors degree in Information Technology or related field preferred
* Technical IT certifications preferred
* 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience

Travel Requirements

Up to 10%

Additional Information

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

Zimmer Biomet is embarking on the next exciting chapter in its journey as a hi-tech Medtech company.
Our teams develop advanced technologies such as our ROSA robotics, our smartphone app mymobility, our OrthoIntel Orthopedic Intelligence Platform, and more to improve patient outcomes; our patients experience next level care through our pioneering innovative technology solutions. This is part of the reason why Zimmer Biomet was selected as the 2019 Medtech Company of the Year; and, both 2018, 2019 & 2020 100 Best Places to Work in IT.