Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth & Investment Management, or WIM, is one of the United States leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

o Building enduring client relationships through sound, thoughtful, and objective advice
o Developing individualized plans for clients to help meet their financial objectives
o Helping clients build, manage, preserve, and transition their financial resources and wealth

WIM serves clients through the following businesses:

o Wells Fargo Private Bank serves high-net-worth individuals and families.
o Abbot Downing serves ultra-high-net-worth individuals and families.
o Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers.
o Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.

Through Wells Fargo Private Bank and Abbot Downing, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.

This Business Risk & Control Sr Associate is a position within the Wealth and Investment Management (WIM) Chief Administrative Office (CAO) and will be aligned to the Customer Remediation & Customer Redress Governance team. This team works with line of business (LOB) partners, the enterprise Center of Excellence (COE), and other key stakeholders to ensure WIM business units are complying with Customer Remediation policies and procedures, as well as Customer Redress policies and procedures.

This role will be responsible for supporting day to day oversite of all WIM customer remediations. In addition, this collaborative consultant will be responsible for creating, updating, and implementing processes and procedures, leading meetings with key stakeholders to support customer remediations and customer redress, as well as partnering with the WIM Issue Management team to ensure compliance with enterprise policies and procedures. The candidate must be able to operate in a complex, matrixed corporate environment, maintain confidentiality, and interact often with senior leaders. The role requires a sense of urgency and personal accountability, initiative, attention to detail and excellent communication skills. The candidate may provide guidance/mentor to less experienced team members.

Specific Responsibilities:
Actively engage in all levels of customer remediation and customer redress activities such as root cause analysis and action planning, identifying event owners, determining primary and secondary risk type, and leveraging the SHRP tool
Lead complex discussions capture comprehensive notes and follow-up on action items in support of customer remediations
Research and respond timely to information and data requests, including high profile needs
Partner with line of business and Customer Remediation Center of Excellence Remediation Leads, Data Leads, & Execution Leads
Monitor SHRP Remediation Management records for completeness and timely updates; ensure artifacts are filed timely and appropriately (develop & leverage checklist)
Capture documents/notes for ongoing tracking and filing potential checklist
Maintain the working SharePoint sites for WIM Customer Remediation
Understand the impact of an issue across risk types and ensure appropriate actions are taken to remediate
Partner with WIM Issue Management team to support comprehensive, timely, and accurate reporting to senior leaders and stakeholders
Identify training opportunities; design/coordinate the development of training materials, deliver and coordinate training delivery
Develop, socialize, and execute implementation plans associated with WIMs Customer Remediation program
Identify opportunities to improve processes and procedures and develop necessary controls to ensure compliance with customer remediation and escalation policies

Required Qualifications
* 5+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 5+ years of financial services industry experience, of which 3+ years must include direct experience in risk management demonstrated through work or military experience

Desired Qualifications
* Ability to interact with all levels of an organization
* Excellent verbal, written, and interpersonal communication skills
* Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications
* Advanced Microsoft Office skills, specifically Excel
* Familiarity with SHRP
* Strong experience with preparing PowerPoint decks and presentations
* Strong experience leading meetings and discussions
* Strong SharePoint experience.
* Strong knowledge of the financial services industry, products, and regulatory environment
* Excellent organizational and time management skills with the ability to process multiple tasks simultaneously
* Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place
* Ability to articulate complex concepts in a clear manner
* Ability to plan, prioritize and set goals
* Prior Customer remediation experience
* Experience identifying, developing, and implementing business process and procedure solutions
* Knowledge, understanding, and experience with project management principles: tracking deliverables and coordinating tasks and activities; managing issues and risks; driving to achievement of objectives
* Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary

Street Address
IA-Des Moines: 6200 Park Ave - Des Moines, IA
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
NC-Charlotte: 401 S Tryon St - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.