Job Description

Purpose of Job

We are seeking a Business Process Owner Senior for San Antonio Home office, Phoenix Campus, Tampa Campus, Colorado Springs Campus, or Remote work location available.

Applies advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers World Class Benefits (31 seconds)

* Identifies and manages existing and emerging risks that stem from business activities and the job role.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for business activities.
* Engages with key stakeholders to implement sustainable strategic solutions
* Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
* Leads planning and execution efforts and coordinates activities for highly complex projects.
* Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
* Provides consultation to influence and ensure process is designed to address risk across all activities.
* Reviews, and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
* Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
* Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Education

* Bachelors degree OR 4 additional years experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience

* 6 years of experience in business process consulting, process design and/or program/project management experience.
* Advanced knowledge of bank products and processes.
* Experience in implementing and sustaining change/improvements.
* Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
* Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
* Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
* Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience

* Proven experience in a high performing environment focused on risks, regulatory requirements and controls within banking
* Ability to handle multiple high-priority tasks through a combination of individual execution and collaborative partnering
* Understanding of risk management principles, processes including process risk assessment, control design and delivery, performance reporting, and linkage to key risk indicators and risk statements
* Proven problem solver - ability to break down complex problems by component, determine root cause, drive develop/implement clear steps to solution
* Experience communicating in a highly dynamic environment undergoing change; ability to partner & consult effectively at all levels of the organization in a highly complex business environment, dealing with competing priorities
* Excellent communication and partnership skills to effectively manage, inform and influence outcomes
* Ability to drive process improvements
* Experience with internal monitoring and oversight partners
* Strong attention to detail, deadlines with a focus on effective and succinct communication to peers and senior leaders through various media including email and PowerPoint

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900 *(this does not include geographical differential, it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is notavailable for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 3/18/21 by 11:59 pm CST time.