Rep Customer Solutions- Lenexa, KS req63058
Posted on: 20 Mar 2021
Lenexa, KS
Job Description
Job Description
Rep Customer Solutions- Lenexa, Kansas - Monday to Friday (Rotational Saturday)
Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. Youll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Client Service is something we take pride in making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and thats why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.
JOB SUMMARY:
The primary purpose of this position is to provide client support in the risk assessment division for the ExamOne portfolio of services including, but not limited to: lab, paramed, inspection, teleunderwriting, MVR, APS, imaging, etc. This position acts as a direct liaison between insurance companies, brokers, third party administrators, paramedical companies, insurance applicants and inter-company departments. This position will utilize a variety of proprietary programs to review research and resolve issues with insurance applicant orders ranging from routine to moderate and is responsible for responding to both internal and external customers via phone, email and other electronic communication.
JOB RESPONSIBILITIES:
* Handles all customer inquiries via phone, email and other electronic communication in a timely manner to effectively provide a high level of customer satisfaction.
* Provides resolution on routine to moderate issues and is responsible for providing a professional response back to clients.
* Adheres to department quality and responsiveness standards.
* Has ongoing responsibility for maximizing department productivity standards by monitoring service levels.
* Uses established protocols for reporting client issues or concerns and maintains appropriate documentation of events for management review in all systems accessed.
* Responsible for producing department /client specific reports and monitoring the status of applicant cases.
* Recognizes quality service issues and provides feedback to management on opportunities for improvement.
* Participates in client visits, conference calls and other customer-related communications as required.
* Complete training on all service components within eight months of hire date and begin handling client calls on the CSG team ACD line.
* Other duties as required to meet the customers requirements.
JOB REQUIREMENTS:
Skills:
* Accurate typing skills, 35 wpm minimum.
* Demonstrated customer service skills.
* Good problem-solving skills and independent decision-making abilities.
* Work in a fast paced environment handling multiple tasks (including working with phone & PC simultaneously).
* Strong communication and interpersonal skills. Able to speak with clients, staff, and management team via all modes of communication in a clear and professional manner.
* Work independently with little supervision.
Abilities:
* Work in a fast paced environment handling multiple tasks (including working with phone & PC simultaneously).
* Strong communication and interpersonal skills. Able to speak the English language clearly, professionally and effectively communicate to clients, management and peer group.
* Detail-oriented and accurate with names/numbers.
* Excellent organization and follow-through skills.
* Work independently with little supervision.
* Demonstrate Integrity and a commitment to company values.
* Willingness to accept additional responsibilities with a positive attitude and foster teamwork.
* Exhibit comfortable interaction with sales, technical staff and other departments.
Knowledge:
* Detail-oriented and accurate with names/numbers.
* Good organization and follow-through skills.
* Demonstrate Integrity and a commitment to company values.
* Willingness to accept additional responsibilities with a positive attitude.
* Exhibit professional interactions with sales, technical staff and other departments.
* Knowledge of life insurance industry workflow processes and/or terminology.
* Industry specific experience.
* Demonstrated knowledge of Microsoft Office applications (Outlook, Word, Excel)
Education/Work Experience:
* High School Diploma or equivalent with 3 - 5 years prior customer service and/or call center experience preferred.
* Or college degree
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
