Job Description

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether its helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. We are a 24X7, 365 Day a year operation with multiple shifts to properly support our customers. We monitor the operational support systems to proactively identify service impacting events relating to Public Safety Access Points connectivity and functionality. We continually provides friendly and helpful customer service and actively participate in ongoing internal training.

Job Description

Under general supervision, this position will perform duties as outlined in the NOC Standard Operating Procedures with a focus on network/systems infrastructure troubleshooting and reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Following SOP/SLA guidelines, provide the escalation of Critical Incidents to NOC Management to facilitate governmental reporting requirements. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Qualifications:
- One to three years of education or related work experience
- Troubleshooting experience

- Microsoft MCP or Cisco CCENT certification desired
- Microsoft MCSA, VMWare VCA, or Cisco CCNA certification a plus.
- Experience administering Microsoft CRM and one or more of the following

- Monitoring Solution a plus:

* NetCool

* BigFix

* Mcafee

* ELM

* Lumension

* Acronis

* Altiris

- Experience using ServiceNow, Remedy, or other ITSM platform for help desk support.

- Strong verbal communication skills.
- Proven interpersonal skills, including the ability to work in a team environment as well as independently.
- Good documentation/written communication skills.
- Ability to remain level-headed and professional at all times.
- Reliable; able to report for scheduled shifts on-time.
- Must be able to work a 24/7 rotating shift.
- Must be able to work overtime as required

- This position is subject to working in high security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Basic Requirements

* Minimum of a high school diploma
* 1+ year of experience in customer service, call centers, or NOC support
* Must be able to obtain background clearance as required by government customer

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.