Job Description

The Microsoft 365 Consumer Subscription Experience team plays a critical role in developing world-class customer experiences that drive subscriber base growth. We take an experiment-based, growth marketing approach, partnering across go-to-market, finance, research, data and engineering teams to design and land experiments, investments and programs that move the needle on customer experience, and on the business.

We are looking for a strong analytical and customer-focused leader with a passion for consumer products and excellent user experience, to drive incremental growth in our subscriber renewals. This is a unique opportunity for an ambitious product leader to make a key contribution toward Microsoft's bold goals for our evolving consumer subscription offering.

You will have a strong understanding of the fundamentals of reducing churn and be able to demonstrate proven impact driving incremental growth for a consumer or small business subscription or service. You have developed best-in-class experiences and programs that have both delighted customers and driven meaningful growth for the business.

* Understand customer needs and assess current experiences using inside-out and outside-in methodologies, identifying optimization opportunities.
* Analyze renewal dynamics, product usage and behavioral data to identify, size and prioritize opportunities to drive incremental renewals.
* Propose thoughtful roadmaps of investments to drive short and longer-term growth, influencing partner teams and driving execution to land these opportunities.
* Develop OKRs for renewals and align on targets with partner teams.
* Deeply understand renewal performance drivers, identifying and investigating important trends and providing commentary for business reviews and stakeholder education
* Provide regular insight of the impact from delivered investments toward business goals.
* 5+ years driving customer and business outcomes for consumer or small business subscriptions or services through experimentation, product, and lifecycle investments.
* Strong business acumen and analytical mindset with a keen sense of urgency.
* Robust understanding of subscriber metrics.
* High level of comfort using different types of data to generate customer and business insights.
* Proven ability to influence and collaborate with partner teams towards common goals.
* Articulate communicator with strong executive presence
* Required: Bachelor's degree in human-centered design, engineering, marketing or business
* Preferred: MBA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.