Job Description

Customer Engineer for Chief Technology Office (CTO), Data & AI

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience strategy. This newly established organization reflects Microsoft's ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft WW Support & Customer Success Programs (WW S&CSP) organization is responsible for driving the offerings, programs, and enablement for Microsoft customers' most important cloud engagements throughout the lifecycle. A part of the broader Customer Experience & Success organization, WW S&CSP delivers customer value through support and consumption, while meeting our contractual obligations and delivering an outstanding customer experience with speed, efficiency, and innovation. Together as One Microsoft, we help our customers shift to the cloud and evolve their business.

Within Microsoft WW Support & Customer Success Programs (WW S&CSP), the Chief Technology Office (CTO) is a team of seasoned experts responsible for technical strategy, input into intellectual property (IP) strategies in support of delivery, field readiness, and communities. Our goal is to support and enable the Customer Experience and Success field to deliver with predictability, repeatability, consistency and quality across all time zones while driving IP reuse and leveraging best practices.

Responsibilities

As a Customer Engineer in the CTO, you will be play a key role in developing the formal technology strategy, driving community, and influencing readiness needs for one of the following technical solution domains: 1.) Modern Work; 2.) Data & AI; 3.) Apps & Infra; 4.) Business Applications; 5.) Security; 6.) Cross Functional. You will serve as a SME - driving best practices, sharing lessons learned and driving predictability, repeatability, consistency, and quality. This includes:

* Lead the creation, modification, and publication of the Technical Strategy by incorporating industry research, demand data, and partnering with CSU Solution Areas, Engineering, FastTrack, and the Offerings/IP team
* Play a leadership role within the Specific Technology Domain Community driving knowledge sharing, reviewing content, and evaluating delivery IP.
* Help drive community interaction and relevance.
* Drive technical strategy alignment for managed IP, offerings, and Go To Markets
* Work across CE&S and with WWL to provide input into the readiness strategy while working with the TDMs specific to the Technical Domain to fill gaps by role and drive readiness completion and continuous improvement.
* For your technical domain, play a key role to influence, plan for future readiness needs and support the execution and rollout of readiness initiatives.

Required Qualifications

* At least 5 years of experience in developing and supporting Data & AI solutions or related.
* At least 5 years of experience working with Enterprise customers in any of the following: developing technology strategy, providing customer technical readiness and enablement, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events and community or related

Additional Qualifications:

* 10+ years of professional experience in information technology consulting and technology implementation preferred
* Deep expertise with selling and implementing solutions in at least one of the following: Modern Work, Data & AI, Apps & Infra, Security, Business Applications, or Cross Funcitional.
* Strong track record of collaboration and working on matrixed teams.
* Solid understanding of Agile and SCRUM methodologies, with full delivery lifecycle experience from pre-sales to support/operations on complex projects.
* Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises and within Business Groups, Partner Groups and Sales organizations
* Demonstrated track record of ability to support and influence teams for positive results and improvements.
* Proven ability to transfer industry and market knowledge gained from customer engagements to account teams and other Microsoft constituencies.
* Experience with executing plans with field sales organizations
* Global experience across several markets preferred: specific experience in applicable time zone a must-have.
* Relevant undergraduate degree and /or equivalent work experience. Master's Degree preferred.
* Travel requirement for this position is approximately 30% and is an integral expectation of this position as the needs of our customers and our business demand.
* Location - role will be based in any subsidiary where Microsoft does business, with proximity to a major international airport.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.