Job Description

Microns vision is to transform how the world uses information to enrich life for all. Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing.

Req. ID: 259549

Micron is hiring a Technical Customer Manager, program managing the qualification and support of Micron SSDs at Cloud and Hyperscale datacenter customers. In this role you will excel in being the primary interface between the customer and engineering/design centers, developing a long term relationship with the customer to support streamlined communication and qualification efforts that facilitates products being qualified in target customer applications with maximum efficiency. Acting as subject matter expert on the customer for product qualification requirements, resulting in a reduced time to market. You will proactively define qualification requirements and processes to shape a qualification plan that ensures success, provide an interface for the customer to engineering groups and design centers, and communicate customer qualification requirements and status to management, sales and development teams.
Roles and Responsibilities:

* Program manage the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners
* Gathering of customer qualification and test requirements and alignment of requirements with Micron design teams
* Definition and execution of customer qualification plans and schedules
* Managing customer escalations by driving priorities on issue resolution-closure-corrective action
* Contribute technical and business input in support of business cases
* Managing regular customer communication and associated action logs
* Ensuring sample requirements are identified and executed for your customer
* Provide regular qualification status updates to Micron management
* Configuration management and approvals for sample and production units
* Drive customer change management process
* Educate Micron development and validation teams on the customer qualification process as well as the critical customer requirements

Qualifications:

Successful candidates for this position will have:

* Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements
* Minimum 5 years of storage or related high-tech experience including interaction with sales, customers, engineers and product development teams
* Minimum 3 years of Cloud/Hyperscale or Cloud/Hyperscale ecosystem customer experience, preferably having previously or currently working at a Cloud/Hyperscale company or supporting OEM/ODM
* Requires knowledge of OEM product qualification processes and a broad-based understanding of the storage industry
* A strong, driven personality who can work as an advocate for the customer within the design team.
* Demonstrated business acumen to understand and communicate customer impacts and tradeoffs.
* Ability / flexibility to work evenings, holidays and weekends as required
* Ability / flexibility to travel domestically and internationally with short notice
* Able to relay technical information to and from the customer verbally and in writing at a professional level

Education:

* BS (or equivalent) degree in a technical discipline

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands Micron and Crucial our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.