CIB - Transformation Process Designer
Posted on: 20 Mar 2021
Chicago, IL
Job Description
This division supports wholesale (corporate) clients and both public sector state and federal government clients. The main objective of Receivables Operations is to accept and process paper-based payments, including capturing information relevant to the client so they can accurately and efficiently record the payment.
RO is embarking on a multi-year strategic initiative to replace the system that drives our operating model. This initiative requires an innovative leader that can work closely with both Operations and Technology to deliver against the vision. It is our aim to deliver an employee experience that is better than our current model. The ideal candidate will have an innovative mindset, willing to challenge ideas, designs, direction, and approach
The designer role will drive the new system design in partnership with the Operations subject matter experts and end users. Candidate will be responsible for drafting proposed system designs and vetting with the necessary stakeholders. Necessary skills include hands-on experience using techniques to elicit user stories, facilitate, and gain consensus. Lean/Systems thinking and servant leadership experience is a plus. Designs should use phased implementation, ensuring that the essential features are delivered first and nice to have improvements are layered on thereafter.
The designer will also interlock with Technology once the design is ready for coding/implementation. Doing design reviews, drafting user stories, and approving the increments are all part of the job.
Required skills:
- Working knowledge of Wholesale Lockbox processing, end to end preferred
- Ability to document complex processes using workflow diagrams (Visio preferred)
- Ability to create a proposal for a process and review with Operations and Technology
- Ability to produce iterative system/process designs, starting with the minimal viable product and layering on features that work toward the target state
- Experience with facilitating brainstorming sessions and effectively driving a group to consensus to determine a win-win situation for all
- JIRA software knowledge, specifically required for writing user stories and managing Epics
Demonstrates the following behaviors:
- Logical thinker
- High attention to detail
- Collaborative
- Motivated
- Resourceful
Nice to have skills:
- A basic understanding of technical concepts such as: JSON files, databases, and APIs
- Knowledge of Agile tools: Balsamiq or similar wireframe technologies, Confluence, Swagger
- An understanding of Agile software development (ie. Scrum, Lean, and/or Kanban)
- Practical experience with writing user stories that have clear business value and acceptance criteria
- Work experience in other roles such as: Business Analyst, Tester, Production Support, Subject Matter Expert
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
