Job Description

Ingredion Incorporated is in search of a Customer Support Associate, who will enthusiastically serve as a critical point of contact with Ingredions customer base, from the initial placement of orders for products through their delivery, this position aligns with logistics and is not a call center. This role partners with colleagues in Logistics, Quality, Sales, Program Management, and Order Coordination to capture information and resolve customer problems, all while ensuring high levels of satisfaction and customer retention. Individuals who work in this position develop a knowledge base which can lead to new opportunities or a rotation into other areas of the organization, such as Logistics, Sales, Supply Chain, or Quality.

As a Customer Support Associate, your responsibilities will include:

* Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries
* Participate in the after-hours program for the department
* Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessary
* Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners
* Ensure all customer complaints are tracked according to department and company procedures
* Develop and maintain an understanding of Ingredions products in your area of responsibility in order to provide valuable information to the customer
* Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved
* Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary
* Prioritize tasks accurately and in a timely manner
* Collaborate with and support team members. Participate in group problem solving and team activities
* Serve as a liaison between external customers and internal functions to ensure customer satisfaction
* Recommend and implement process improvement

The Customer Support Associate position is well-suited for you if you:

* Care First Contribute to an environment that enables the wellbeing of our people and customers
* Be Preferred - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously
* Everyone Belongs Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best
* Innovate Boldly - Support the identification and implementation of work process improvements. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions
* Owners Mindset Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the company

Qualified candidates will have:

* 0-3 years experience preferred
* Bachelors Degree preferred
* SAP, Salesforce, and EDI experience preferred
* Execute on fundamental tasks such as order entry, resolving customer complaints, problem solving etc.
* Ability to apply basic knowledge of practices and procedures for one's own position.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

LI-MM1

Relocation Available:

No