Service Desk / Help Desk Analyst - Sec+ and active Top Secret required
Posted on: 20 Mar 2021
Washington, DC
Job Description
GDIT seeks Service Desk Technician Rock Stars!
OPPORTUNITY: Service Desk Technician
SECURITY CLEARANCE: TS
LOCATION: Washington, DC
EDUCATION: BS/BA , highly desired
YEARS OF EXPERIENCE: 2-6 years of helpdesk experience
CERTIFICATIONS: Active Security + required
DUTIES INCLUDE
Provide program support as a Tier 1.5 Service Desk Technician
Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap.
Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
Support Microsoft Office 365 and Active Directory products
Use ServiceNow to document solutions clearly and accurately so that resolutions are pushed to the lowest level.
Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed.
Documents and tracks customer incidents and requests via ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable
Configures and installs desktop and laptop computers following standard procedures, isolates and resolves issues with individual workstations, answers user questions about hardware and software, and completes special projects and assignments.
**service desk is open 24/7/365, shift work may be required
Scheduled Weekly Hours:
40
Travel Required:
10-25%
T elecommuting Options:
Telecommuting Not Allowed
Work Location:
USA DC Washington
Additional Work Locations:
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI132118834
General Dynamics
Falls Church, VA
General Dynamics Corporation operates as an aerospace and defense company worldwide. It operates in five segments: Aerospace, Combat Systems, Information Technology, Mission Systems, and Marine Systems. The Aerospace segment designs, manufactures, and supports business-jet aircraft; and offers business-aviation services, including maintenance, fixed-base operation, government fleet, aircraft management, charter, and staffing services, as well as integrated aviation solutions.
The Combat Systems segment engages in the design, development, production, modernization, and sustainment of combat vehicles, weapons systems, and munitions. This segment offers wheeled combat and tactical vehicles; main battle tanks and tracked combat vehicles; weapons systems, armaments, and munitions; and maintenance, logistics support, and sustainment services. The Information Technology segment provides information technology (IT), IT infrastructure modernization, and professional services, as well as cloud, cyber, software development, systems engineering, and data analytics services and solutions.
The Mission Systems segment offers mission-critical C4ISR products and systems, such as space, intelligence, and cyber systems; ground systems and products; and naval, air, and electronic systems. The Marine Systems segment designs and builds nuclear-powered submarines, surface combatants, and auxiliary and combat-logistics ships for the United States Navy and Jones Act ships for commercial customers.
This segment provides nuclear-powered submarines; surface combatants; auxiliary and combat-logistics ships; commercial product carriers and containerships; design and engineering support services; and maintenance, modernization, and lifecycle support services, as well as repair services for navy ships. The company was incorporated in 1952 and is headquartered in Falls Church, Virginia.
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IndustryEngineering
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No. of Employees105,600
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Website
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Jobs Posted7128
