Job Description

Company Summary

Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the companys continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

Job Summary

Communications Program Manager

Summary

The Information Security Internal Communications Manager collaborates with the executive leadership team, Human Resources, other corporate departments and various business units to communicate the companys goals and initiatives to internal audiences via the online employee community, email, and various print pieces. Assists in establishing strategies which drive employee engagement and position the company as an employer of choice.

Essential Functions

* Draft executive messages to communicate companys goals and strategies
* Write/edit and oversee production of internal communication pieces for various audiences, including executive management, business leaders, managers and general employee population
* Provide guidance and professional input in the creation of internal communications efforts and campaigns
* Provide input on overall design and strategy for internal Web communities and email communications
* Ensure that corporate messages to internal audiences are consistent in both tone and content
* Assist in the management and ongoing promotion of the online employee community as a communication, knowledge management and collaboration platform
* Assist in establishing strategies to drive employee engagement and establish company as an employer of choice
* Provide support for various campaigns and initiatives, including Annual Enrollment for benefits and Best Place to Work initiative
* Track and measure the success of internal communication strategies and campaigns

Job Complexities

* Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
* Negotiates, persuades and gains consensus from cross functional team(s)
* Errors may cause significant and far reaching poor design and/or delays of process development.

Supervision Received or Extended

* Typically does not have direct reports
* Sets objective for goals

Knowledge and Skills/Technology Used

* Strong writing/proofing/editing skills-Must have strong writing abilities and experience; must be extremely attentive to detail and be versed in AP style
* Able to prioritize and execute projects to completion while meeting tight deadlines
* Project management skills to effectively oversee the work of multiple internal and external resources while ensuring that projects are completed on time and within budget guidelines. Work as a collaborator, partner and guide for our internal customers, working to ensure the best outcomes to meet their needs
* Thorough knowledge of Microsoft Office (Word and Outlook); some knowledge of Excel and PowerPoint is helpful but not critical; knowledge of HTML and Dreamweaver or similar web design tool preferred; basic knowledge of Adobe Photoshop and photo editing preferred
* Executive and client engagement- experience working with key executives and/or clients and have the proven ability to professionally meet their communications needs

Typical Education

* BS/BA in Communications or Journalism

Typical Range of Experience

* 4-8 years relevant experience

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.