Job Description

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating Whats Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Sales Support Representative

Location: Richmond, VA

What were looking for:

The Account Representative plays a key role within our sales department. This position is a hands-on role which involves all areas of the sales process, from bid to order, and through production to final shipping. This position is one that understands the importance of making the sales process run smoothly and effectively.

What youll be responsible for in this role:

* Responsible for receiving and entering sales orders from outside sales, sending out sales acknowledgments to sales team to review, and coordinating all orders to ensure complete accuracy.
* Works internally with Operations to answer questions in regards to manufacturing of Hillphoenix products and possess knowledge of order entry system and quotation software.
* Responsible for product and process knowledge to support execution of all duties, including industry standards and trends as it relates to merchandising strategies with some supervisory support and oversight.
* Provides outside sales with information including production scheduling and updates on customer change requests. Acts as a liaison between customers/outside sales and the internal departments to facilitate sales and accurate order fulfillment.
* Analyzes and resolves common and/or routine inquiries to ensure customer satisfaction.
* Responsible for reviewing customer requirements from store layouts, prints and specifications.
* Other duties as assigned.

What are the basic qualifications?

* Bachelors Degree with 3+ years relevant experience or High School Diploma with 7 years relevant work experience
* Must be able to work in the US without company sponsorship

What are the preferred qualifications?

* Bachelors Degree preferred
* 3+ years of manufacturing customer service preferred

To be a great fit for the role:

* Must be capable of working in an extremely fast-paced environment requiring strong problem-solving, planning, time management, and communication skills.
* High degree of project management, process management, and process improvement capabilities, including analytical skills to support action planning and decision making.
* Excellent facilitation/ coaching skills; strong employee relations skills with the proven ability to: drive and influence change, manage conflict, and foster an environment of positive employee relations at all levels of the organization.
* Strong professional presence and high ethical standards of conduct; ability to handle confidential information with great sensitivity.
* Good reasoning abilities, resourceful, and well organized.
* Work well under pressure, meeting multiple and sometimes conflicting deadlines.
* Strong computer skills in Microsoft Suite products.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. Its our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. Its our unwavering commitment to maintaining our values that defines who we are as a Company.

* Collaborative Entrepreneurial Spirit
* Winning Through Customers
* Respects and Values People
* Expectations for Results
* High Ethical Standards, Openness, and Trust

Whats in it for you?

* Medical, Dental, and Vision
* 401k Retirement Plan
* Flexible Spending
* Paid Holidays

LI-FG1

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.