Assistant Store Manager - Operations
Posted on: 20 Mar 2021
Fayetteville, NC
Job Description
Description
DICKS Sporting Goods is seeking an Assistant Store Manager to lead store operations.
On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. Were committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the worlds greatest sports team.
As an Assistant Store Manager - Operations, you will be responsible for operational functions in the store, including freight flow, front end, cash office, pricing accuracy, and Omni-channel fulfillment (Ship from Store - SFS & Buy Online/Pick-up In-Store - BOPIS and achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager. You will directly manage a team of associates assigned to the operational functions of the store and have a dotted-line responsibility for managing associates in other areas of the store when serving as Head Coach (Manager on Duty.
Essential Functions of this position include:
* Ensure the operations departments/teams meet all company operational standards
* Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
* Drive customer experience through front end interactions
* Manage associate performance matters, including appraisals, promotion recommendations, and discipline
* Execute back office procedures including pre-/post-employment and active employment processes
* Review front end candidate applications, interview, hire and on-board/train hourly associates for the Operations teams/departments
* Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures; may serve as store Shrink Coach
Manager of People Responsibilities:
* Select, on-board, empower, and develop a highly effective team of individuals
* Define a clear vision and strategy in order to communicate expectations
* Demonstrate a flexible leadership style to foster team member engagement including recognition
* Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
* Incorporate your customers perspective when defining success
All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
Qualifications
Success Profile:
* 1-3 years Retail Assistant Store Manager, Department Manager (Big Box preferred or Retail Store Manager experience required
* World-class customer service skill and interpersonal/communication skills
* Affinity for developing talent
* Strong problem-solving ability and analytical skills
* Attention to detail
* Flexible availability including nights, weekend, and holidays
* Ability to prepare routine administrative paperwork
Additional Compensation:
* Quarterly and Annual Bonus Programs
DICKS Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.
Dick's Sporting Goods
Coraopolis, PA
The Story begins ...
DICK’S Sporting Goods was founded in 1948 when an 18 year-old Dick Stack was working at an Army surplus store in Binghamton, New York. An avid fisherman, Dick was approached by the store owner to come up with a list of products needed to get into the fishing tackle business. After Dick presented his suggestions, the owner told him he was a dumb kid and had no idea what he was doing. Dick was upset and promptly quit. He went to his grandmother’s house where he spent a lot of time as a kid and told her what had happened.
Dick’s grandmother asked how much it would cost to build the store himself. Dick said it would cost $300. His grandmother then went to the cookie jar where she kept her life savings and gave him $300 and told him “do it yourself.” Dick used that money and his relentless work-ethic to open a bait-and-tackle shop in Binghamton. By the late 1970's, he expanded his product line to include much of what you’ll find at DICK’S Sporting Goods today.
...and lives on
Ed Stack is the current CEO and Chairman of DICK’S Sporting Goods. He and his siblings are responsible for taking two stores and growing the chain. DICK’S continues to offer the finest quality products at competitive prices, supported by teammates with a passion for sports. DICK’S Sporting Goods went public on the New York Stock Exchange on October 15, 2002 under the ticker symbol DKS.
Today, headquartered in Pittsburgh, PA, DICK'S Sporting Goods is a leading omni-channel sporting goods retailer offering an extensive assortment of authentic, high-quality sports equipment, apparel, footwear and accessories. As of May 1, 2019, the Company operated more than 720 DICK'S Sporting Goods locations across the United States, serving and inspiring athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated teammates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear.
DICK’S also owns and operates Golf Galaxy and Field & Stream specialty stores, as well as DICK’S Team Sports HQ, an all-in-one youth sports digital platform offering scheduling, communications and live scorekeeping through its GameChanger mobile apps, free league management services, custom uniforms and fan wear and access to donations and sponsorships. DICK'S offers its products through a content-rich eCommerce platform that is integrated with its store network and provides customers with the convenience and expertise of a 24-hour storefront.
-
IndustrySport/Fitness
-
No. of Employees30,300
-
Website
-
Jobs Posted5605
