Job Description

Career Area:

Digital

Job Description:

As a Digital Business Process Analyst, this position will support the Cat SOS Services digital systems platform. This position will manage the monthly and quarterly system releases, address escalated help desk support tickets, interact with dealer users around the world, and work on development projects.

JOB DUTIES:

- Coordinate enterprise growth through representing and/or deploying the Cat SOS Services platform of capabilities of Caterpillars world class eBusiness solutions with our enterprise, industry and/or Dealer partners.

- Support appropriate partners in deploying digital capabilities, focusing on delivering customer and business value as defined in a variety of ways, typically in the form of online leads, attributable sales, parts sales and support activities the full customer lifecycle.

- Proactively seek to understand the marketing and business objectives of appropriate partners and help coordinate with capability experts on how, when and where capabilities can be best utilized to drive value.

- Creates, analyzes and validates business requirements, translating them into detailed functional requirements and user stories, and defining and validating acceptance criteria and test cases. The incumbent will be responsible for creating user stories, defining dependencies, impacts and acceptance criteria, and obtaining requirements signoff from requesting business partners.

- Supports appropriate team members in driving and/or deploying digital execution within the framework of enterprise tools, processes and strategies.

- Helps manage and organize appropriate information, dashboards, metrics and other reports for team members to use with their partners.

- Supports digital projects that identify linkages and synergies across business units, industries and/or Dealers.

- Supports proper collaboration, coordination, training, communication and alignment among related areas, projects and strategies within the team and with internal and/or Dealer partners.

- Reinforces digital awareness through communication and identity programs in global regions and multiple business units, industry groups and/or Dealers.

- This role will help coordinate materials and efforts necessary to convey and execute digital strategy. Supports future-focused assessment of global and industry impact related to digital programs and deployments, and helps other consultants coordinate efforts.

- Assists in coordinating efforts and/or gathers information to solve issues and problems requiring careful analysis and diagnosis. Proactively seeks to develop personal digital acumen.

Tracks and monitors progress, typically via metrics reporting.

- Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

- Moderate travel required (5%-15% of working time)

Basic Qualifications:
Four year degree from an accredited college or university (e.g. Bachelor's in a Science field (Chemistry, Biology, Physics) or Information Technology, Computer Science, or Business Management)
Minimum 2 years of work experience

Experience with SOS Services operational processes

Top Candidates Will Also Have:

PMP/Agile certifications
Self-starter who can come up to speed quickly
Works with little direction and supervision, makes time for unplanned assignments, and adaptable to changing priorities
Experience in Agile project management tools such as Azure DevOps
Excellent planning, and organization skills
Strong analytical skills with ability to identify multiple approaches to problem solving and recommend the best solution
Ability to simultaneously work on multiple projects of different sizes
Development experience

Personal skills with the ability to support a diverse worldwide user base

Can work remote

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Relocation is available for this position.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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