Job Description

Why Join Prudential?

Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. We call it the Talent Mindset a company-wide commitment to attract and develop the dedicated professionals whose insights, innovation, and hard work fuel our success and make us a global leader in financial services.

Prudential's Voluntary Benefits Administration Team has an exciting opportunity. We are seeking an Onboarding Specialist who will be responsible for managing the customer Onboarding process for Voluntary Benefit Products. With a focus on delivering an outstanding customer experience, as an Onboarding Specialist, you will engage with the Voluntary Benefits team, our third-party vendor, and internal and external partners in support of our Critical Illness, Accident, and Hospital Indemnity products and future voluntary products. This is a highly visible, customer facing opportunity.

Responsibilities include, but are not limited to:

* Accountable for delivering a successful, client centric experience across the end to end onboarding process for new and renewing customers.

* Provide consultation during the sales process to influence the customers requirements with respect to benefit plans, enrollment options and administrative capabilities.

* Responsible for evaluating and communicating Prudentials ability to meet customers requirements.

* Present voluntary benefit plans and capabilities to customers and brokers and work with them to obtain critical details necessary for case set-up and maintenance.

* Work closely with the assigned Account Management team and various internal business partners to ensure a smooth onboarding process.

* Attend and facilitate regularly scheduled meetings with the customer, broker, third-party administrators, vendors, and internal subject matter experts.

* Engage and leverage technical experts throughout the onboarding process to ensure all case requirements are met.

* Partner with internal matrix partners to ensure timely and accurate implementation.

* Provide consultative solutions and ensure details are understood so that administrative processes and system(s) are established correctly. Processes include but are not limited to plan design, billing, eligibility, data exchange, medical underwriting, record keeping, claims, contracts, and financial reporting.

* Develop, communicate, maintain, and manage a detailed project plan for the voluntary benefits onboarding process which ensures deadlines, milestones and success criteria are met or exceeded.

* Identify and manage timely and effective resolution of issues that surface during the handling of all assigned duties.

* Track and report implementation activity results in a real time fashion and conduct lessons learned at the end of each account implementation phase for continuous improvement purposes.

* Maintain and build subject matter expertise for all voluntary products (i.e. Critical Illness, Accident, Hospital Indemnity, etc.), processes and system capabilities.

* Assist in the training of new employees within the Voluntary Benefits organization.

* Support the organization through participation in department, operational and strategic initiatives as needed.

Qualifications:

* Bachelors degree or equivalent work experience

* Experience with Voluntary Products (Critical Illness, Hospital Indemnity or Accident)

* Demonstrated experience managing multiple priorities and balancing competing priorities

* Ability to consult and collaborate cross-functionally with other departments

* Proactive problem-solving ability with solutions-oriented focus

* Excellent written and verbal communication skills and capable of interacting with all levels of Prudential associates

* Ability to handle increasingly high volume of work in a fast paced, deadline driven environment

* Ability to work independently and make decisions while considering client requirements and focusing on efficiency and cost effectiveness

* Demonstrated strong customer focus

* Excellent public speaking and presentation skills

* Prior Group Insurance industry experience and technical expertise to include employer/third-party administrator experience preferred

* Project management experience a plus

* Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint
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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.