Job Description

A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences. Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

* Invite and give in the moment feedback in a constructive manner.
* Share and collaborate effectively with others.
* Identify and make suggestions for improvements when problems and/or opportunities arise.
* Handle, manipulate and analyse data and information responsibly.
* Follow risk management and compliance procedures.
* Keep up-to-date with developments in area of specialism.
* Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
* Build and maintain an internal and external network.
* Seek opportunities to learn about how PwC works as a global network of firms.
* Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
1 year(s)

Preferred Qualifications:

Preferred Knowledge/Skills:
Demonstrates some abilities and/or a record of success, as both an individual contributor and team member, with identifying and addressing client needs: building solid relationships with clients; developing an awareness of Firm services; approaching client in an organized manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and, communicating potential conflicts to a supervisor.

Demonstrates some knowledge and understanding of customer segmentation or market analysis.

Demonstrates some individual contributor abilities as a member of a project team that include the following:
-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
-Leveraging customer pricing knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
-Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously;
-Demonstrating self-motivation and responsibility for personal growth and development.