Job Description

Job Description

Company Name: The Little Clinic
Position Type: Employee
FLSA Status: 85
Position Summary
Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

* Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
* Greet any customers or potential patients while in the front area or near the clinic
* Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
* Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
* Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
* Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
* Verify the patient or responsible party's identity using a government-issued source
* Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
* Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
* Scanning all appropriate documents or alert the provider if they need to complete the scanning
* Escort the patient to the exam room and determine the patient's chief complaint
* Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
* Continue to process the patients in the waiting following appropriate clinic flow
* Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
* Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
* Participate in and prepare for off-site events as needed
* Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
* If a float: Travel to designated clinics within a specified geographic area
* Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider
* Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

* Basic math skills (i.e., counting, addition, and subtraction)
* Excellent administrative, communication, and organizational skill with high attention to detail
* Basic computer skills
* Excellent customer service, organizational, and task-management skills
* Ability to work cooperatively in a fast-paced, team-based environment

Desired Previous Experience/Education

* High School Diploma or GED
* Any previous experience in retail, customer service, or healthcare
* Knowledge of infection control practices

Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): [[mfield4]]
Regions: Any

States: Arizona
Keywords:

The Little Clinic Jobs: At The Little Clinic our locations are staffed by board-certified nurse practitioners or physician assistants and patient care technicians to provide high-quality, convenient healthcare at an affordable price. The primary focus of our healthcare team is to promote health and wellness through appropriate diagnosis, treatment and patient education. The Little Clinic nurse practitioners and physician assistants are fully qualified to diagnose and treat common illnesses and minor injuries, prescribe medications, conduct tests, interpret lab results, provide wellness and preventive care, perform physical examinations and health screenings and administer vaccinations and injections. Were growing and actively looking for qualified applicants to help us continue to provide high-quality healthcare and stellar service to our patients.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: AZ || Tempe || 9900 S Rural Rd || 85284 || The Little Clinic || None || Customer Service; Friendly & Experience; Front End; Frozen Food; Fuel; General/Home; Grocery; Health & Wellness; Health Care (The Little Clinic); Patient Care; Pharmacy; Produce/Floral; Promo Execution; The Little Clinic; e-Commerce || Employee || Non-Exempt || Full-Time || None