Job Description

Systems Support Analyst



Please note that this is a virtual position open to multiple locations; strong preference to candidates based in the Pacific Time Zone.

The Systems Analyst supports the client and account leadership team through system administration, data analysis, process documentation, and training. This role will look for trends in data to find process improvements, particularly around Corrigo and technologies. The role will also supports project closeouts by capturing and loading asset data. The Systems Analyst will administer the facility management system, Corrigo, at the direction of the accounts Performance Manager.

Responsibilities

* Data Analytics and Asset Administration
* Support problem solving teams to develop recommendations based on data interpretation and analysis to transform behaviors and techniques
* Support project closeouts by capturing relevant asset data, coordinating with other functional areas, and loading data into Corrigo.
* Map new asset data to existing schedules and make appropriate changes or provide findings to FM team to disposition.
* Corrigo System Administration
* Manage the JLL Corrigo work order system in partnership with the Performance Manager, and in accordance with governed and account standards.
* Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.
* Help develop, implement, and perform system configuration and data integrity audits for new accounts
* Conduct training and build training documentation and QRGs for account team and client
* Request system changes via Corrigo Data Governance Process
* Provide new user training, advanced user training and new feature training to the account and client staff as required.
* Configuration of system notification messages, print formats, and other inbound/outbound communication mechanisms.
* Develop and deploy inspection forms supporting the building engineering team.
* Support Property Change Control and Maintain Property Hub for property data governance across JLL technologies supporting the account.
* Maintain and demonstrate thorough understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources.
* Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools and Corrigo

Skills/Qualifications

* High School or Equivalent: preferred Bachelors degree in Engineering, Finance, Information Technology, or related field.
* Minimum 5 years experience managing CMMS/ work order applications, Performance Management, Data and Analytics. Corrigo Platform Analyst experience preferred.
* Above-average aptitude for technology and systems, highly proficient in MS Office, especially in MS Excel, using formulas for data analysis
* SharePoint and MS Teams? administration experience a plus.
* Superior customer service skills and orientation
* Ability to maintain professionalism under stressful situations
* Self-motivated, with ability to plan and manage work under time constraints without direct supervision
* Excellent attention to detail
* Strong customer service focus
* California based preferred. Must work Pacific Time Zone hours.
* Willingness to work additional hours and travel occasionally

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