Job Description

Description

As a member of the Military Assistance Team within the Office of the Chairman, this position will be responsible for supporting CFG customers and various business lines by providing high level operational support as it pertains to Servicemember benefits and protections.

The roles primary focus will be coordinating the application and removal of Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA) related benefits with various business lines that service CFG products. This is a highly visible role that plays an important part in ensuring the Bank is in compliance with the SCRA and MLA regulations.

The ideal candidate:

* Is an excellent communicator, both written and verbally.
* Possesses exceptional organizational, time management and critical thinking skills with a focus on quality and production.
* Is able to meet deadlines and adhere to all bank service level agreements and critical compliance and regulatory guidelines.
* Will have a proven history of meeting and/or exceeding customer satisfaction, quality and production.
* Has high level knowledge of the organizations products and services, understanding how its lending products function.
* Is a forward thinker, demonstrating willingness and flexibility to work outside of their comfort zone to assist in other initiatives, as business needs allow or require.

Primary responsibilities include:

* Working with applicable business and operational partners to ensure appropriate Servicemember benefits are provided to eligible customers.
* Effectively documenting Military Assistance Team case management database with supporting evidence of Servicemember benefit related activity, to meet record retention, quality and audit requirements as appropriate.
* Support in the creation of customer communication; ensuring information regarding customer eligibility and SCRA/MLA benefits are accurate and clear.
* Will ensure communication, both verbal and written, are timely, comprehensive, and coordinated.
* Positioning the Bank for sound internal and/or external regulatory exams.
* Being leveraged as a subject matter expert for purposes of training/educating newly hired team members, as well as external business partners.

Qualifications

Required Skills/Experience:

* Excellent detail orientation, critical thinking and reading comprehension skills required
* Ability to work under pressure with efficiency and accuracy
* Ability to plan and prioritize workload
* Strong ability to multitask, work independently as well as in a team atmosphere in a fast paced, changing environment with minimal supervision, ultimately ensuring Servicemember benefits and protections are accurately provided
* Strong relationship building skills
* Excellent written and verbal communication skills
* Advanced computer skills; strong, working knowledge of Microsoft Office products
* Ability to learn Bank systems and applications quickly and proficiently

Preferred Skills/Experience:

* Experience working with the Servicemembers Civil Relief Act and/or Military Lending Act regulations preferred
* Experience processing account maintenance on bank systems
* 2-3 years working in an operations and/or maintenance processing capacity at a financial institution

Hours and Work Schedule:

Hours per Week: 40

Work Schedule: Monday- Friday 8:30am- 5:00pm

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.