Job Description

Description

The Home Equity Productivity and Reporting Manager is responsible for developing the reporting and analytics to constantly monitor the Home Equity workflow metrics and key performance indicators, looking for and identifying gaps in the process that can improve our application turn times, customer experience and individual performance and developing a strategy/implementation plan to close those gaps.

* Develops strategy/implementation plans for opportunities that will improve our workflow turn times, customer experience and individual performance through detailed analysis and supporting data.
* Constantly monitors metrics and looks for opportunities/gaps that would impact change across the business.
* Responsible for capturing data from multiple sources to be used in the reporting and analysis lifecycle.
* Works with cross-functional partners within the business line including operations, sales, PODs, etc. to implement efficiencies in the workflow process whether through technology or operational changes.
* Develops, automates and maintains reporting at the individual, team, group, and workflow levels that align with improvements to our workflow turn times, customer experience and various change initiatives.
* Create PowerPoint slides or decks to summarize data, trends, performance, etc for different levels of management.
* Maintain staffing models for Home Equity Operations that reflects the current workflow and is adjusted for operations efficiencies as well as volume fluctuations.
* Ability to work with Finance to understand trends with actuals and provide insight in the forecasting process.

Qualifications

Qualifications

* Bachelors preferred
* Strong analytical skills
* Must be results oriented
* Background in Operations and Analytics within the Financial Services Industry preferably Home Lending
* Proficiency with Microsoft Suite (Excel, PowerPoint and Excel)
* Proficiency with SQL or SAS
* Experience with process improvement techniques & methodologies (i.e. Lean Six Sigma) preferred
* Awareness with Robotic Process Automation tools (RPA) preferred
* Excellent organizational and time management skills, with the ability to perform with general direction
* Strong Oral and Written communication skills
* Proven ability to influence cross-functional teams

No Sponsorships Available for thie role.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F 8-5

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran