Job Description

The Process Owner/Analyst Team provides support and guidance for improving and sustaining Procedures, MCAs, Controls and Training Content for Mortgage Originations Fulfillment & Sales. Leveraging creative strategies, reducing risk and fostering partnerships by being the liaison for multiple groups throughout the mortgage and bank organization. Subject Matter Expert as work-stream owner for overall process flow.

Responsibilities:

* Holistic work-stream ownership for any/all system changes required to support the design and functionality of Salesforce, Loan FX and Empower. This includes expertise of system configurations to drive streamlined processes and workflows, reduce risk and aid in LEAN methodology concepts. Responsible for designing and submitting the request, then partnering with multiple lines of business to ensure successful implementation.
* Assess and review all Change Management requests received from RACM, ACM or the Business. Ensure ARCHER impact is reviewed and completed within SLAs. Oversee change requested and ensure proper development of processes and seamless rollout to staff. This includes a holistic review of MOP updates, Risk Analysis, MCA Updates, Process Flow Map edits, Training Content Review and Approval, ICRM and Legal approval or guidance on business decision impacts. Strong communication/partnership with Functional Owner(s) throughout the entire end-to-end implementation process.
* Partner with Mortgage Originations Fulfillment and Sales Leaders (Functional Owners) in the development, maintenance and review of all MCA and CAP related risks. Strong partnership with MCA/CAP managers to understand gaps, analyze outcome, implement resolution, update procedures, ensure process flow maps are consistent and deliver a seamless resolution to all work-streams.
* Responsible for the development and adoption of strategies for all change initiatives and accountable for execution of those strategies. Apply LEAN principles designed to eliminate waste and dramatically improve our speed to purpose. Partner with the Business and PMOs to ensure full adoption of Business initiatives from a change management perspective.
* Work closely with Legal and ICRM partners to ensure regulations are adhered to before, during and after process change implementation.
* Serve as a SME on project teams to help drive process execution within the Business. Partner with multiple lines of Business to provide Subject Matter Expertise and guidance. Ensure changes to other channels are properly vetted with any downstream impact to applicable work-stream(s).
* Strong dotted line to the Mortgage Fulfillment and Sales Channel Leaders (Functional Owners) and their Leadership Team by influencing effective change, reducing risk and providing support that improves overall sustainable and consistent process flows across the board.
* Support Head of Mortgage Originations Fulfillment and Sales Channel Leaders (Functional Owners) in delivering cohesive and concise procedures as maintained in the MOP.
* Partner with Execution Performance Analysts and Mortgage Originations Fulfillment & Sales Leadership (Functional Owners) to develop controls, workflow and pipeline management within WOW. Enhance reporting to build controls and ensure a maker/checker process is identified for most procedures.
* Assist with Advisory Council requests to thoroughly vet risk and provide education to all audiences so users understand downstream impacts with process change. Partner with Fulfillment and Sales Leaders (Functional Owners) to address these concerns and come up with creative and thoughtful solutions to ensure employees needs are heard while still maintaining and reducing risk where applicable.
* Process Owner Team management and engagement, including HR responsibilities, coaching and developing, training duties and performance evaluation.
* Responsible for the work-stream discrepancies between Retail, Home Equity and Correspondent Lending. Work to eliminate channel nuances to provide a consistent and holistic approach to any/all changes that impact the overall process flow.
* Responsible for the Regulatory and Document Content Reviews to ensure required updates to procedures and controls are implemented as needed. Assist with Document Change submissions as requested by the Business. Obtain approval from Legal and ICRM before submitting OPPM.
* Partnership with the Communication Team to ensure structured and concise information is pushed to Fulfillment and Sales regularly when urgent notices are needed.

Qualifications:

* 5-8+ years of experience
* Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
* Working knowledge of mortgage technologies including systems, technologies and system work practices; Empower experience preferred.
* Knowledge of HR policies and procedures.
* Knowledge of mortgage industry and processes.
* Tertiary qualifications desirable.
* Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

* Bachelors/University degree or equivalent experience

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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