Job Description

Your Future Team
Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the worlds leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Warranty business. AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it. This position is located in Jeffersonville, IN.

The Business Analyst position is aligned with our internal business teams to support user requirements gathering, processes flows and user story construction for key business initiatives. The position will be working in a collaborative team environment, with independent duties. The Business Analyst role will be working on the implementation of our new Warranty Information and Servicer Hub that will support the processes and workflow for our business. The position will be working with key functional areas, but will primarily be focused with our Finance team. Responsibilities include, but not limited to data analysis and reconciliation, documenting processes, leading business event storming sessions for gathering requirements, creating user stories, participating in grooming sessions, sprint planning and UAT testing.

With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Your Contribution at AIG
As an influencer at AIG, people come to you as a go-to source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Duties and Responsibilities
Work with business stakeholders and IT to analyze, define and document business requirements
Facilitate meetings with key stakeholders to gather user requirements and establish MVP for project deliverables
Provide data analysis and reconciliation on data sets/production data to support finance and other business functional areas as needed
Participation in grooming and sprint planning session
Coordinate sign-off of requirements from business stakeholders
Document and providing process flows for transactional data flows and key business processes
Participate in project development and implementation to ensure business requirements are delivered
Develop plans and participate in user acceptance testing to ensure fulfillment of requirements

Provide post-launch support to business team to document functionality gaps, data irregularities/anomalies to drive solutions

Performs other duties as assigned or requested

What We Are Looking For
Bachelors Degree with business, technology, or operational focus or a related field preferred
4+ years as a business analyst role or related role, with experience analyzing and solving business problems from requirements gathering to successful solution implementation
Analytical, decision making and problem solving abilities
Expert with Excel and analysis on large datasets
Experience supporting financial processes a plus

Ability to manage multiple deliverables
Experience in Agile methodologies
Demonstrated strategic thinking and ability to collaborate with diverse stakeholders
Strong communication skills, including facilitation/event storming experience
High sense of ownership and responsibility to all stakeholders to ensure work quality
Experience with reporting tools and/or SQL a plus
Experience writing business requirements in user story format

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC