Job Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

We do meaningful work every day, leveraging AIGs vast array of financial tools to make a difference in peoples lives. From helping people cope with a severe illness or the loss of a loved one, to turning lifelong dreams such as weddings and college graduations into reality. We help our clients weather the ups and downs of life, ensuring they have a financial cushion that lessens the blow of an unexpected event. Were also there for the triumphs, helping our clients achieve important milestones.

In this role you will have the opportunity to lead a team of professionals and will be accountable for defining the go-forward strategy for, and oversight/management practice for licensing, contracting and commissions regulatory risks and controls. The ideal candidate will thrive in an environment where new ideas are encouraged and will feel empowered to enact change to improve the proactive management and oversight of existing controls, assessment of opportunity and support of regulatory inquiries and associated remediation plans. This leader will make sound decisions using data and analytics and will leverage this information to assess opportunities for process improvement.

About the role

We want to hear from you today if you can:

* Responsible for ensuring the Agent Licensing, Compensation, Debt Management, and Suspense Management processes adhere to industry regulations and as well as internal Company compliance, risk management, and internal control programs.
* As part of Leadership team, coordinate and oversee continuous observations and analysis of Agent Licensing, Compensation, Debt Management and Reconciliation processes/strategy and review of quality metrics/results to identify opportunities for financial risk control improvement, process efficiencies, and gaps in our business rules. Facilitate implementation of approved associated changes.
* Accountable to define go-forward proactive assessment opportunities to evaluate the Departments control framework, suspense reconciliation processes, and self- audit functions.
* Prepare and support approval of formal responses required for submission to all L&R Operations regulatory and compliance functions including SOX, Regulatory Controls Governance (RCG), Operational Risk Management (ORM), and Internal Audit.
* Maintain ongoing inventory of regulatory (State DOI/State Finance Department) inquiries and ownership of associated responses, data inquiries, and any associated action plans for remediation.
* Foster ongoing collaboration with all LC&C Staff across functions for a culture of Quality Awareness and Risk Mitigation by, for example, encouraging staff to regularly monitor error results. Establish monthly general risk event sessions to pursue analysis of systematic and manual error root causes with the broader teams so that risk items are responded to proactively versus reactively.
* Assist Senior L&R Operations Management with report/presentation material for monthly LLT meetings and other formal presentations from controls and risk management perspective.
* Responsible for sharing in various regular approval events such as seasonal 1099 Reporting, SAP Journal entries, Release of Agent Payroll, Training Announcements, Commissions Chargebacks, Compliance Manual updates, and results of UAT shared by IT and Operations Business Analysts.
* Along with Third Party Governance Program Management, ensure regular reviews of vendor contracts and performance against vendor metrics. As moderate or high-risk vendors are identified, prepare corresponding executive summaries, exit strategies, and security service assessments for communication to Vendor Relations.
* Maintain Business Impact Analysis, team contact list and other related BCP (Business Continuity Planning) documentation.
* Track and report key leadership metrics reported by staff team members.

What we are looking for

* This position requires strong verbal and written communication skills, in depth understanding of internal financial controls & segregation of duties, and above average analytical skills.
* Candidate must be able to work independently with limited direction, as well as be able to manage multiple tasks/priorities simultaneously in a fast-paced environment.
* Excellent attention to detail and highly organized is a must.
* Strong teamwork, leadership, and interpersonal skills are required.
* Attention to detail and demonstrated ability to juggle & balance multiple priorities with tight deadlines.
* Monitoring staff performance, including Verint (time management) reports, PTO and scheduling conflicts, workloads/assignments. Ensuring appropriate backups are trained and available. Assess key resource dependencies and develop cross training plans accordingly.
* Proven track record and ability to influence among both lower levels and higher levels of individuals within the organization.
* Ability to manage in flexible work arrangements and remote workforce space.

Education & Experience Required:

* Bachelors degree in Business Management, Finance, Accounting, or related field with special emphasis on internal financial controls experience and/ or experience with Legal and Regulatory bodies preferred.
* Certifications CIA, CPA, PMP, MBA certifications not required but preferred
* 5+ years in a business process improvement or internal audit role, preferably in the financial industry
* Proven track record of improving internal financial controls and defining and implementing efficient processing workflows
* Experience working with co-workers in multiple locations is helpful
* Experience supervising or leading team members preferred

What our employees like most about working for AIG

* We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.
* Our Giving Back policy is at the core of our daily operations and guides our future progress. Dont believe us? We put our money where our mouth is! AIG, will give you up to 16 hours a year paid time off to volunteer in the community.
* Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
* Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year.
* A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% in to your 401K regardless of if you enroll or not.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company