Job Description

Job Description

Even technology companies need tech support. You know, someone to keep things running smoothly - both behind-the-scenes and customer facing. This is where you come in. The backbone to our backbone. LTO is looking for a rock star Senior Analyst to provide high value services to our customers adding value and efficiency in their use of technology. We find the right solutions and enable high performance. At Accenture weve created amazing spaces called Solution Bars where customers can find a team of IT support advisors - a one stop shop to find the answers you are looking for. We envision, advise, fix, train, create, innovate, and collaborate with hyper speed and scale. The driving force behind it all? Our people.

A day in the life:

* Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services.
* Working with a team of motivated and engaged super technologists, driving high performance and morale.
* Support in areas of incidents, and high value services with a focus on customer experience
* Building authentic, positive, trust-based relationships with all key-stakeholders
* Become the Technology Services customer champion in all respects to deliver customer excellence
* Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary
* Supporting projects and initiatives that impact large groups of people across the US.
* Your journey at Accenture is premised on continually learning and growing - technically, personally and professionally.
* Embracing, supporting and cultivating the diversity that knits our teams together. We are powered by our diversity.

Does this describe you?

* You are positive, engaging with a strong passion for customer and technology excellence
* You love innovation, driving change and a challenge
* You have previous experience as a desktop support professional in a predominately Windows environment Apple experience is a plus
* You have a passion and experience collaborating and relationship building
* You have a desire to support projects and initiatives that impact large groups of people across your region

About our environment

* 85% Windows based machines including Dell, HP and Lenovo
* MS Suite of apps including O365, Teams, Sharepoint, Outlook
* Heavy Microsoft support in this location
* Surface hubs, Cyviz, Microsoft Teams Rooms
* ServiceNow ticket tracking

Like What You See?

If we just described you, please continue on to our application process and tell us more about yourself. We look forward to getting to know you better soon!

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Qualifications

Basic Qualifications:

* Minimum 2 Years IT Support including Service Desk, End User Service and Desktop Support related activities
* Proven general technical troubleshooting skills.
* Understanding and use of ITSM Remedy/Service Now, or equivalent incident management toolsets / Ticketing system experience

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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