Spa Receptionist - (Mandalay Bay)
Posted on: 17 Mar 2021
Las Vegas, NV
Job Description
Location:
Las Vegas, Nevada
PRIMARY PURPOSE:
As a Spa Receptionist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Consistently offer professional, friendly and engaging service to exceed guest expectations
* Follow all departmental and policies and procedures including safety and sanitation policies
* Provide services including but not limited to, assisting all guests with Spa and/or Salon appointments, check guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients
* Create exceptional customer service and assist guests with questions, ensure professional and courteous behavior to all guests and employees, manage cash bank daily, retain knowledge of spa/salon software system
* Promote and sell service treatments, enhancements, upgrades and retail products
* Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
* Able to effectively communicate in English, in both written and verbal forms
* Effective listening abilities with strong judgment skills
* Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
* Maintain a professional, neat and well-groomed appearance adhering to company standards
MINIMUM REQUIREMENTS:
* Work varied shifts, to include weekends and holidays
PREFERRED:
* Two (2) years of Spa Receptionist experience
* Experience in retail
* Experience in a similar luxury spa or salon setting
MGM Resorts
Las Vegas, NV
MGM Resorts International, through its subsidiaries, owns and operates integrated casino, hotel, and entertainment resorts in the United States and Macau. The company operates through three segments: Las Vegas Strip Resorts, Regional Operations, and MGM China. Its casino resorts offer gaming, hotel, convention, dining, entertainment, retail, and other resort amenities. The company’s casino operations include slots, table games, and race and sports book wagering. As of February 27, 2019, its portfolio consisted of 29 hotel and destination gaming offerings.
The company also owns and operates Shadow Creek golf course, Primm Valley Golf Club, and Fallen Oak golf course. Its customers include premium gaming customers; leisure and wholesale travel customers; business travelers; and group customers, including conventions, trade associations, and small meetings.
The company was formerly known as MGM MIRAGE and changed its name to MGM Resorts International in June 2010. MGM Resorts International was founded in 1986 and is based in Las Vegas, Nevada.
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IndustryHotel/Tourism
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No. of Employees66, 000
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Website
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Jobs Posted553
